Customer Ratings & Reviews

The mounting to our existing mount rail was done but it was imbalanced to a side. I had to fix it myself later..

What does returned mean for a service call that included setting up Harmony Remote control which is still not connected properly to the TV and Pioneer AC Receiver ??

Shoddy job. TV not level initially. Had to get installer to redo. Did not run all devices/wires through the wireless hookup, and lower outlet has gap by faceplate and wall. Very poor attention to detail.

Really horrible because when we call for appointments schedules in correctly and gives hard time and they don’t do proper troubleshooting to resolve the kssues

Installer agent complained that they were not responsible for the damage done to the wall. Had to pay a local repairman to fix the problem.

still waiting after nearly six reschedules.....still waiting for our tv to be delivered, installed, setup and removal of old tv. today is nov 11

Geek Squad Did NOT show up on my Scheduled date and time as Promised by text and phone call.

Poor service . I wasn’t home to check it and my wife just went by what the tech said . Still doesn’t work properly . He blamed it on the android box and the box works perfectly fine with its remote so I know that’s not the case

Not a fan. They gladly took a wad of money for a dishwasher, washing machine and 5 tvs. But afterwards the service was beyond ridiculous.

Failed to get the tv setup with receiver, TV, & cable box. Had them out twice and ended up hiring a third party who had it working in under 30 minutes!!

Terrible service. We have a problem Tech Alex doesn’t call back. Don’t know what to do.

Horrible would NEVER recommend zero stars. They won’t even call me back or answer an email.

was very frustrating having them schedule and then reschedule about 7 times because they kept saying that the order was not logged in their system.

The first person that came to install did not know what they were doing. They drilled like 15 holes in the wall. The reschedule process was challenging. The second person was better.

Crash & dash with no fine tuning surround sound system. Spend an extra $100 and get a local pro who cares about a full service job.

The tech neither showed up nor contacted us. that was 12 hours I will never get back

Not good...my wall mounted TV is slanted down ...it is not level. I had to call back to have them come over and fix it. Then they never showed up...so now I need to make another appt.

all of the items were returned the squad showed up without the equipment to install so we sent everything back.

I was not told that they wouldn’t hide the wires in my wall. I would have called Abt instead, as they hide the wires in the wall.

Bad experience, the help wasn’t helpful , not happy at all , wanted to speak with corporate office, months have passed, just keeping me in a circle not good very frustrating frustration frustrated ....