Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38694 reviews
(38,694 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not too good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience, the help wasn’t helpful , not happy at all , wanted to speak with corporate office, months have passed, just keeping me in a circle not good very frustrating frustration frustrated ....
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad - TV Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the installation team. The younger technician just needed some assistance from the more experienced rep, but did NOT receive it. Overall, NOT up to the Best Buy standard
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Overpaid, poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After my initial set up, there was a problem with a speaker to my TV, I had to wait close to a month for this third-party to come back to my house to try and fix it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tech couldn’t install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech support said he couldn’t install. He didn’t have the right bolts to install. I went out and bought some bolts. Installed myself.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share with us the details about your installation. We always hope that we are able to complete an install without any issues, and I hate to hear that this is what had happened with yours. To discuss this further, please give on of our Agents a ring at (800) GEEK-SQUAD, or (800) 433-5778.
Rated 1 out of 5 stars
too to long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agents did not hook up my tv. I had to make another appointment to have it install
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very unprofessional. Terrible time schedule.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience I have ever had with Best Buy in all of my experience. I would never recommend any of my friends or colleagues to shop at Best Buy. I am hesitant to ever shop at Best Buy myself again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. Our goal is to make your install experience as stress-free as possible so you can just focus on enjoying your awesome TV, so it hurts us to learn that's not how things went with your installation. We're also not fans of rearranging our day to be home for an appointment window, only for no one to show up in that time-frame, so it's understandable that behavior would rub you the wrong way. Your experience is important to us, and we'd like to try and improve your time with us. Please call us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Almost but no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got 3 out of 4 bolts in the wall. The fourth is not lined up with the stud and I have a nice hole in the drywall where it wiggles back and forth. Probably should’ve just done it myself.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation we paid for did not happen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up went okay. Service techs. were not Geek Squad people and did not know what they were doing. We were left with know TV for almost a week.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
100% failure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened. failed. Canceled twice. Rude installer on phone. I will never try this again with BestBuy.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv still not right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad has been here 3 times. They broke the hdmi cable and ever since then the tv is now working. I NEED HELP FROM SOMEONE at Best Buy!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
total tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s always something with total tech .. the sent the tech but they didn’t the tv he was suppose to mount with him ….smh
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
I bought a $5000 TV $1500 sound bar and a wall mou
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a $5000 TV $1500 sound bar and a wall mount and Best Buy sent out a third-party to it so it all to say I’m mad is an understatement it wasn’t set up correctly
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Job never completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came out and could not mount tv I needed an contractor to complete the job and I was still charged by Best Buy never got an refund
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever with this particular item,just 2 days before a geek squad called me to tell me that he won't be able to install it,because of the wires and no one told me about that
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Your sense of being on time is the worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never showed up to the appointment, how you want me to recommend you if you are not professional
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing the details of your recent experience. We know how important it is that your appointment happens when you’re expecting. We’re sorry to hear that your appointment didn’t end up happening. We hope that you give us a chance to serve you better in the future!
Rated 1 out of 5 stars
Installer was unable to install my Samsung Frame T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incompetent installer was very nice but unable to install my Samsumg The Frame 43" television. I'll be calling BestBuy to reschedule.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
NO CLUE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad member that came to my home to instal my tvs had no idea what i had paid for. he was completely unprofessional and had to leave the job to go to his warehouse for parts to hang my tv. not pleased.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our goal is to provide seamless support and assistance throughout a home service such as Premium TV Mounting. Depending on a customer’s space and situation, once an Agent assesses the work space, additional parts or services may be necessary to complete. We're very sorry for any inconvenience. While it sounds like your TV mounting may have already been completed, if you are in need of further assistance with this, please connect with one of our Agents via phone at (800) GEEK-SQAUD or (800) 433-5778.
Rated 1 out of 5 stars
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since they hung my TV on my wall. My TV will not turn on without me unplugging it I have called and nothing has been done about it I am not happy and would not recommend Best Buy for anything at this point!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this with us! Our goal is to get your TV properly set up after getting it mounted so you can just sit back and relax, so it hurts to hear that has not been the case. That said, we're glad you let us know so we can work to get this corrected. Our services have a 90-day warranty, so we can send someone back out during that time-frame at no extra charge if you notice that something doesn't seem right with the set-up. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to schedule for someone to come back out and get your TV working as intended.
Rated 1 out of 5 stars
They did not know how to hang tv at right height
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad wanted to hang the tv way too high or too low. When my builder showed them how the sanus could move and be at the perfect height he got frustrated. Very awkward service call based on their reactions.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this feedback with us. It’s disappointing to hear that you are not satisfied with your installation, and there were some concerns regarding the placement of your new TV. We want all of our clients to be happy with their Geek Squad services, and it sounds like you may still need assistance with your concerns. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installation was quick but unprofessional
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Sanus - Premium Series Full-Motion TV Wall Mount for Most 40" - 84" TVs - Black from bestbuy for 75 LG Nano. One side of the TV is lower than the other.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for letting us know about this. We always hope that our Agents will confirm with our Clients that everything is set up just the way they want it. We would be happy to review your concerns and talk about what next steps are available to you. To get in touch, please give us a call at (800) 433-5778.