Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Work not performed as described
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech never hid the wires. Had to find out on my own service should have covered. Geek squad wants addition $50?service fee to complete. Terrible customer service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Our Premium TV Mounting service should include routing in-wall rated cables for A/V devices through a standard-frame wall. We understand how disappointing it would be if this portion of the service wasn’t performed as expected. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installer was unable to install my Samsung Frame T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incompetent installer was very nice but unable to install my Samsumg The Frame 43" television. I'll be calling BestBuy to reschedule.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The job was done so poorly, that my dad had to come completely redo all the work. It needed lowered and cords were left a mess. Additionally, remote was not even set up and said couldn’t be done.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was never completed. Never came Wednesday the 15th as he said he would. Paid for someone else to install othe TV
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geekneedsanothergeek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound isn’t working properly and Geek Squad can’t get it connected right to surround sound. They also disconnected security system when installing.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tge agent was here but the mount still hasn't made it. I thought they were all coming together. Now I have a 65in TV sitting on the floor instead of hanging on the wall. UNACCEPTABLE!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad Geek Squad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible experience. Showed up without all components and needed supplies Left without all components functioning 3 calls to geek squad during their visit were disconnected.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The men who came to my house were great . the service from store was not. They sold us wrong set up , wrong wires and told us there was a serve for hook up that they couldn't do!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service and inept installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inept installation Poor communication Took 3 visits to complete
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that I didn’t receive the screws for the tv stand if I remove it off the wall or the instructions for the tv.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor the come to install and expect an handsome tip and constant text Harshad to send money horribly
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refused to mount my tv, claimed that they cannot install the weather proof mount because the casing was plastic. The service is incomplete.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad tv installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad job all cables hanging outside the wall even the connection to go inside the wall was ready because the apt is 2 years old
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was third party and very unprofessional. The booklet and commercials lead you to believe otherwise. Will not be getting any more services completed. I had to help hold BOTH of my TVs being mounted.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Fast and complete Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Courteous, polite gentleman mounted my TV and fire stick. He made sure to show me how to login to everything and how everything worked.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Geek squad?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first two that set up my devices were terrible!!! They were in a hurry! Didn’t complete the job!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
The Geek Sguad did not mount TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not mount my TV. The agent drop the TV off and they left
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
I will Never Use Geek Squad to install a TV Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The put the mount so it completely covered my AV outlet box... really? Then ignored what I told them to do to correct it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasnt able to get it put up. Horrible experience, money back please?!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Do it yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They tried to mount it twice, once with the wrong mount then got it off center of the fire place with the right mount, had to do it myself.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend