Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Mounted TV and then rushed out.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He mounted the TV too far to the left.and did not show me anything about operating it. He whizzed thru app installations, too.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy installed it not even and never installed my speaker that I bought with it because he’s late to his next appointment
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv was not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not setup this tv. Did not setup this tv. Did not setup this tv
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience They drilled thru my electrical system cost me 1,000
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted it too high ,asked them to lower it ,they walked out the door.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
How about Bomb Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lets just say there's a damage claim Damage damage damage inconvenience Settle your own claim by having to get 3 estimates. Do you of any contractor that comes out for free?
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Sq told me my Bose Sound Bar was n/g not so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hung tv on existing mount. just connected tv to my cable box. TV did not work. Could not turn off. Impossible situation to get them to make an exchange It took 30 days and hours of phone calls
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience, and choosing us for your purchase! I would be reaching out to someone if this were happening to me. We take our customers feedback seriously, and rely on it to find ways to improve our processes. I recommend you give us a call back at (800) GEEK-SQUAD or (800) 433-5778, to share this feedback with us, and get it documented.
Rated 1 out of 5 stars
no install still charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was never completed at my residence yet best buy still charged me. Note this was two years ago at the beginning of the pandemic.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Unprofessionalism by Geek Squad Agents.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did not show up during their time frame and instead they called. I canceled the order after they quoted a different price for the job.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up during the installation window. When I called Best Buy, they were unable to reach their installers by phone. I cancelled.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Guys did good but my cords wasn’t ranned behind wall plenty of cords hanging on floor even with the mount for cords wanted it behind wall he said you guys don’t do that for $216.00 I guess I assumed wrong
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your review. We're happy to hear our Agents did a good job with your installation, but not so much to read that the work wasn't fully done to your expectations. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
i got screwed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they threw the speakers on the floor and lefthguyggy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the premium service and got a basic service. They only mounted the TV and would not connect my video components. I up graded from the basic to the premium so they would connect my video devices.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Smart Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still after 3 service calls not working. Unable to use wireless remote only works with direct in-site of components
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Canceled appointment. No communication. Horrible service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad had to reschedule my installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My agent canceled my order and I had to go to Best Buy and re do my order.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
HELP!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on Feb. 10 and first available date for installation was March 18........why ask for a review now??
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Quality of installation service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cost for what the agents did was excessive. he gave me absolutely no instruction.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bait & Switch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bait and switched TV mount to more expensive one. When the original TV mount would have worked.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not provide service paid for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they did basic tv mounting when I told them i ordered the premium. I have the receipt for this service, and they charged my card when my fiancee used her card in the store to pay.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.