Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Front. Geek Squad® - Basic TV Mounting - 55" and Smaller.

Basic TV Mounting - 55" and Smaller

SKU:
5948506
See Details

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1868 Showing 37,341-37,360 of 38,694 reviews

  • Geek Sq told me my Bose Sound Bar was n/g not so

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hung tv on existing mount. just connected tv to my cable box. TV did not work. Could not turn off. Impossible situation to get them to make an exchange It took 30 days and hours of phone calls

    This review is from TV Setup & Mounting, 55” or Smaller

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your experience, and choosing us for your purchase! I would be reaching out to someone if this were happening to me. We take our customers feedback seriously, and rely on it to find ways to improve our processes. I recommend you give us a call back at (800) GEEK-SQUAD or (800) 433-5778, to share this feedback with us, and get it documented.

  • Poor wall mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation quality is so poor, the tv can fall off anytime. If not so but it feels like

    This review is from TV Setup & Mounting, 55” or Smaller

    No, I would not recommend this to a friend

  • TV Mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did good but my cords wasn’t ranned behind wall plenty of cords hanging on floor even with the mount for cords wanted it behind wall he said you guys don’t do that for $216.00 I guess I assumed wrong

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your review. We're happy to hear our Agents did a good job with your installation, but not so much to read that the work wasn't fully done to your expectations. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for the premium service and got a basic service. They only mounted the TV and would not connect my video components. I up graded from the basic to the premium so they would connect my video devices.

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend

  • Did not provide service paid for

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did basic tv mounting when I told them i ordered the premium. I have the receipt for this service, and they charged my card when my fiancee used her card in the store to pay.

    This review is from Basic TV Mounting - 56" and Larger

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • WARRNING - promise the world and leave you blind.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unplugged everything and left. Explained nothing. Bought top of the line and got the worst service possible.

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend

  • Poor installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor installation and mounting not level. Screws are not properly inserted

    This review is from TV Setup & Mounting, 55” or Smaller

    No, I would not recommend this to a friend

  • Tv Mounting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible TV Mounting, not Geek Squad Best Buy used a 3rd party service

    This review is from TV Setup & Mounting, 56” to 90"

    I would recommend this to a friend

  • Dangerous install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subcontractor installed…not Best Buy Geek Squad! Didn’t follow manufacture install instructions. Doubt it will stay on wall safely!

    This review is from TV Setup & Mounting, 55” or Smaller

    No, I would not recommend this to a friend

  • Not set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device not set up due to geek squad wanted an extra charge when the store employee Brandon said it was included in the cost

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend

  • Geek squad fail

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is not level and can’t get it corrected until almost a month later! I expressed my disappointment but they said that’s the best they can do.

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend

  • Poor quality job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not use flush mount. When I called to ask that it be installed properly I was told I would have to pay for removing and reinstalling the tv

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend

  • Disaster

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was sort of a disaster The install dude broke the TV he had go to Best Buy and get a replacement & it Took him 2 hours to come back hours!

    This review is from TV Setup & Mounting, 55” or Smaller

    I would recommend this to a friend

  • Garbage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage had it 4 months and it stopped working! There is a huge white line in the screen.

    This review is from TV Setup & Mounting, 56” to 90"

    I would recommend this to a friend

  • Did not mount the tv

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did not mount the tv on the wall as I had asked for.

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend

  • Geek Squad can't tell time or dates.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worst service you can pay for and will be on hold for over 2 hours each time and ruin any plans of a Surprise Christmas gift!.

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend

  • Was done all wrong

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was mounted incorrectly new install stated that if I left it where it was it was going to fall off the wall...also said they couldn’t cover my wall plate which the second installers did

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share your experience with us here. We want services to go smoothly from the beginning. While we’re glad that the second installation went well and was completed as we would expect, we’re sorry for any inconvenience you faced. We hope that in the future you give us the opportunity to better serve you.

  • tv install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not fully meet all installation requirements. i was not satisfied

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend

  • They never setup.my TV they just charged me for it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They never set up my TV. They just charged me for it. They said they couldn't and I had to pay someone else to do it! Terrible service.

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for reaching out about your experience. We want our customers to have great experiences, and it sounds like things haven’t gone to plan since your original purchase. While there are some factors that can impact our ability to complete installations, any limitations should be discussed so that there isn’t any misunderstanding. At this point, as you’ve said you have been charged for a service that was cancelled, we would recommend connecting with us at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.

  • Couldn’t even lift the TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent some 3rd party to install the TV. Pretty sure one of them was still in high school. Almost dropped the TV twice. Plus it’s crooked.

    This review is from TV Setup & Mounting, 56” to 90"

    No, I would not recommend this to a friend
Page 1,868, Showing 37,341-37,360 of 38,694 reviews
Sponsored