Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Bring extra screws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.missing pieces in my mounting box. They do not carry extra which is very inconvenient. Had ro schedule another appointment a month later
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Didn't happen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We asked questions trying to make sure that everything would be ready to go before coming to install but we were provided with wrong information and now they will need to come back out.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. I am sure that you are excited to have your TV mounted as quickly as possible, and I am sorry to here that the situation was not in the state that it needed to be for the service to be completed. However, we’re glad to hear that it is able to be installed in the near future. We apologize for any inconvenience that this may have caused you, and we hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came here and did nothing. There were no solutions. I had to cancel my service with them and any further services I had placed because I was so dissatisfied.
No, I would not recommend this to a friendRated 1 out of 5 stars
Needs re-wired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not happy with the way the wires are done. It needs completely re-done. Too short and also can’t use the power strip because it’s inaccessible.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not fully meet all installation requirements. i was not satisfied
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad. Total failure!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad bailed. Guys name was Jamie. His failure to deliver mount delayed install of my 85” tv
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad choice of third party service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install person did not do minimum cleanup on the job. I am disappointed with Geek Squad's choice of third party.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would give you a zero if that were an option. Never use Best Buy again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents told me they could not mount my new 48" LG O LED TV. Very disappointing.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not available due to Covid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work could not be perform due to covid. So this was a total waste of money. I was not told this at the time of my purchase so I really should have my money refunded.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They Cancelled on me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad performed the site inspection and everything was good. When they came to install they told me they were unable to install the TV.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Shouldn’t have used bestbuy for this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv but they left a mess all over the floor and didn’t connect every device.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad in a rush and not consultative at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They Were in a rush and left me hanging. I still don’t have my audio connections correct
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Install yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt show up. Have to reschedule. Not installed before christmas. Ordred and set apt 5 weeks in advance
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not get it centered on the wall and mounted it way too high. Looks horrible.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never mounted the part of the mounting that allows you to swivel it. T
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Z
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv failed in less then 3 weeks have to wait 2 weeks for replacement will never shop at Bestbuy again
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service when mobody shows and you waste your day
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Manada
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The install never happened. I had to install it myself after the 3rd party installer (Manada) no called/no showed two times.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Poor install and programming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor customer service with install and programming. Poor work ethic and professionalism
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friend