Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
NO SERVICE COMPLETED - NO REFUND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT INSTALL - ARRIVED AND SAID COULD NOT DO IT - NO REFUND - JOB NOT COMPLETED
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
They refused to do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just showed up they don’t want to do the job They said the TV was too big and they recommend that I return everything that I purchase
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nowhere near the experience i had first time around tv isnt even level could have done a better job hiring a bum off the street
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad manager needs to be fired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up. Had to call a private service to mount the TV
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad service was a fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. Canceled last minute. After canceling i was asked to wait 2 weeks for the service after already waiting a week.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
BIGMISTAK5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not certain if it is a junk TV or shoddy installation but it is being returned and exchanged for a more reputable model..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Nightmare, Total incompetence on store employees
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My initial purchase was November 9th and after five trips and four different wall mounts the TV's were wall mounted on November 26th.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are awful at installing sound bars and I paid 250.00 for crappy service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Dees
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely total waste. Never again, total scam , they were horrible, inexperienced , unqualified
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
What???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came they saw and they left. 3 minutes tops. AndI paid what for this? Service? You guys are normally very good so I’m surprised by this visit.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Faulty TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not connect with WiFi! Service people determined it was default ectronic card. Been waiting many weeks for new TV!!!!!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Useless delivery men
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was delivered.No set up did not even unpack unit. Totally disgusted!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
This time, they were off-centered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not the best that they have done for me in the past. I had a minimum of three mounts.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up, everyone involved here failed. Just use taskrabbit
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad couldnt handle a easy stall over steps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service Geeks could not handle a very easy job over steps. A few boards2x12 x16. Is all that was needed. Simple scaffling would of worked.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he supposedly did it all. but its been acting up the tv it turn black still the sound it goes on and on.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Sent one person who asked me to assist with hangin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should confirm details with third party vendors before sending to customer’s house. Technician did not adhere to Geek Squad standards as described on website.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
TV was installed but was not set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was installed by a Best Buy 2nd party. He was not a Geek Squad Tech. and did not do the setup that was paid for.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No install ever performed and says service complet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was ever performed and they have marked it completed. So disappointed with Bestbuy staff and processes.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Too early to tell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review it because, if you check your records, it won’t be delivered until September 2nd!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friend