Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38694 reviews
(38,694 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad couldnt handle a easy stall over steps
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service Geeks could not handle a very easy job over steps. A few boards2x12 x16. Is all that was needed. Simple scaffling would of worked.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful awful experience I need a manager to call me
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Sent one person who asked me to assist with hangin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should confirm details with third party vendors before sending to customer’s house. Technician did not adhere to Geek Squad standards as described on website.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Disappointed this time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One agent for 85" tv mount , i had to give him a hand... was risky and funny
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
TV was installed but was not set up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was installed by a Best Buy 2nd party. He was not a Geek Squad Tech. and did not do the setup that was paid for.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Too early to tell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t review it because, if you check your records, it won’t be delivered until September 2nd!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Worst Customer Service Ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled Total Tech plan because nothing ever get completed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a window between 12-8 PM. It is now 8:06. No call whatsoever as to where installers were.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Service Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not even a star is given. Horrible. If I could not give a star ... I would ... but your system requires at least one. But it was not deserved.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Crooked install/Didnt use a level
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv has been mounted crooked. I ordered this for my elderly parents.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
disgusted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. I'm angry about the unprofessional behavior and the fact that my tv isn't installed to my satisfaction
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Careful!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good instal, but we were forced into another mount because it wasn’t available (even though we ordered in a month in advance)
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad instillation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Bad instillation on two Tv's !!! damaged my wall and did not even show us how to operate the device and tv's
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
The installation was done poorly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV wasn’t installed properly that is tilted and tweaked. In fact installer was 3rd party vendor not actual geek squad. I would not recommend tv installation by Best Buy.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to reach out to us about your experience. Geek Squad services are expected to be done correctly so this isn’t what we like to hear. Please connect with a Geek Squad agent at (800) GEEK-SQUAD or (800) 433-5778 for further assistance and support.
Rated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer offered me that he will just install TV and will not connect to plug using kit which goes behind Sheetrock
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad installed and hooked up the tv quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need the tv mount returned it. I had a wall mount that worked with the new television.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Terrible Service. Refused Install. Had to cancel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has to cancel order. They delivered TV but refused to install! Absolutely terrible service!!!!
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
You did not show up twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You did not call or show up to install the tv. Very frustrated with best buy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No technician showed up to set up the tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was never completed. Technician never showed up. I had to pay other to set up and mount the tv. Liar Liar Liar
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Scheduled for 8-10 arrival. arrived 3:30!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thay mounted the tv fine but had difficulty swapping out amplifiers for sound system. Had no idea how to program Harmony remote. Sad!! So my son ended up doing both!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking time out of your day to share this review. We're also not fans of waiting at home for an appointment longer than expected, so it's understandable that you're frustrated that your 8 a.m. to 10 a.m. appointment turned into them not showing up till 3:30. While unexpected delays can happen, we would expect our Agents to give you a call as soon as they realize they're not going to make the original window. If you paid for us to set up your sound system and harmony remote when mounting the TV, it doesn't seem fair that your son was the one who had to finish the job. That is not the stress-free install we intended to provide, so we apologize that we dropped the ball during this visit. That said, we hope you can give us another chance to make things right! Please call us at (800) GEEK-SQUAD or (800) 433-5778 to share this experience with one of our phone reps so they can look into next steps.