Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Underwhelming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Group was not prepared or trained well. Several missteps led to multiple attempts at mounting and leveling
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed my tv, but the wire are visible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected the wires to be hidden in the wall. But when I returned to my home the wits were hanging down not in the wall.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to write to us about your experience. We wouldn't be very happy either if the installation wasn't completed as expected and apologize for what was surely a disappointing homecoming. For assistance with options to resolve your concerns, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
TV Hanging is Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV isn't centered or straight. Whenever I extend it out it gets worse. I need it adjusted asap.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the service. The service folks were not experienced and I had to spend hours with Sony troubleshooting.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed broken tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever in my history of dealing with bestbuy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointing very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How can I do a review when I have not received the item I am still paying monthly do you all without having the TV for my use
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mounted wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was put up crooked. I need them to come back out and mount it right
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
third party used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a horrible experience with a third party that was contracted with by Best Buy. Make sure you request the Geek Squad!l
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor follow up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First techs were great The second team that came back to adjust remotes Should be fired rude and very unprofessional
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed in set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was in the notes and I reminded the team when they were here and they still didn’t hook up the surround sound.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv installed and not level.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wall mounted by TV and it is not level. Now that I have noticed it bugs the heck out of me.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV NEVER INSTALL on JULY 7, 2022 David call & said he had no help. Sent 2 guys to take pictures of the TV
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Arrive hours late to their scheduled appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were scheduled to arrive between a large time span of 4 hours but arrived 2 hours late. Install went fine but experience could have been better.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us! We completely agree with you on this one. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. We hope you will give us another opportunity to better serve you in the future!
Rated 1 out of 5 stars
not properly installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not text it properly, signal is not synchronized, keeps on dropping signal etc
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your TV back up and running right away. We have Agents standing by to help. For support with this, please give us a call us at 1-800-GEEKSQUAD or 1-800-433-5778.
Rated 1 out of 5 stars
BUYER BEWARE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware: unfriendly service and did not do job to satisfaction. I WOULD USE SUNDOWN ONE.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture freezes almost daily. Called installer twice-no response.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a complete disaster. Would not recommend.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor trunking of cables
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was installed quickly however the trunking was poorly done. I cant have it that way, it has to be redone, if not it will be a total waste of money
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy with price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the price that I was charged as a Total Tech member.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Only because I can’t give it a 0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent unplugged other cord to other equipment and didn’t tell me. I’m plugging in tv, left the power bar dangling which pulled the tv cord out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ellen. Thank you for taking time to share this with us. I apologize for the disappointment as this is not the level of service we aim to provide our customers. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.