Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38694 reviews
(38,694 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
not properly installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not text it properly, signal is not synchronized, keeps on dropping signal etc
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share this with us. It’s always frustrating when tech doesn’t work the way we expect it to, and it sounds like you need to get your TV back up and running right away. We have Agents standing by to help. For support with this, please give us a call us at 1-800-GEEKSQUAD or 1-800-433-5778.
Rated 1 out of 5 stars
Poor trunking of cables
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was installed quickly however the trunking was poorly done. I cant have it that way, it has to be redone, if not it will be a total waste of money
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It's always frustrating when communication doesn't fall through. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Only because I can’t give it a 0
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent unplugged other cord to other equipment and didn’t tell me. I’m plugging in tv, left the power bar dangling which pulled the tv cord out.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ellen. Thank you for taking time to share this with us. I apologize for the disappointment as this is not the level of service we aim to provide our customers. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never mounted it. Said HDMI was too short which it was not. My husband mounted it himself. 2 months later, still No response about refund!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Snafu and fubar by geek squad...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 months later and no install. Finally had to spend an extra $350.00 and arrange a private install.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The devices don’t work together something is wrong very frustrating. Wish you would send expert out here to fix or give me something else. Very unhappy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just to come out was 250 Then in 10 minutes they were done
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible installation. Missed appointment, late arrival, not technically prepared and failed to wear mask initially
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Problems with TV and Bezel incorrectly mounted.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Four weeks after initial installation I am still waiting for issues to be fixed.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disrespectful team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the worst experience with the technicians who came to my house . Very aggressive and disrespectful team .
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it took 3 appointments and me on the phone for one hour 3times to get tv installed, not counting the time and money I losted
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Cjwensch – I apologize that you had to reschedule your installation multiple times. We never want to have something like that happen. It sounds like we were able to get the service completed in the end, but if you have any outstanding concerns please don’t hesitate to give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss them.
Rated 1 out of 5 stars
outside service installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An outside service did the installation and it was in the evening and I did not appreciate it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Techs were rude, messy, and did a bad job.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
What geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not install my tv, they said they could fined the studs to mount it on, so they left and a third party installed later
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Awful Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whole experience was awful. Late -was rescheduled several times. No shows
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bummer install, hire a pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid extra to get the sound set up along with the tv install and the technician couldn’t figure it out and the sound doesn’t work.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Service did not happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My account shows this service complete but it never happened.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad technical experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can do better screen install than Geeksquad. Always have some excuse for bad job
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer was rude and demeaning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer treated us like we were indiots and talked down to us the whole time. Couldn’t wait for them to be gone.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience with us. Having new equipment installed in your home should be an exciting time, as well as an interactive, and sometimes educational experience. It is never our intent to leave our customers feeling unappreciated. This is something we will continue to work on improving, so we can serve all customers better in the future. Again, we appreciate you stopping in to provide the feedback.
Rated 1 out of 5 stars
TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like the mount , cant get your hand behind it to plug up intenna, to close to wall
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friend