Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad men were rude (and that is an understatement) and i would not recommend them
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Tried to talk to manager or assistant and no One.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twice they did not show up and never called to let me know. I had to call and find out they were not coming.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
poor quality work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Bad instillation, damaged my wall and did not even show us how to operate the device and tv's
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Mounted to high on wall.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy said they would give us a discount but I have not heard anything from them Please call.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this. I'm sorry to hear about the lack of communication in this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Take home yourself and do it yourself....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t pay to have a tv mounted if they can’t mount it they will still charge you for set up if the tv is taken out of the tv and plugged into the wall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time out of your day to share your thoughts! TV Connect and Setup and TV Mounting are two services that Geek Squad offers. While TV Mounting service must be sold with the TV Connect and Setup service, TV Connect and Setup can be a stand-alone service. If Geek Squad completes the Connect and Setup service but not the Mounting service, a customer should be charged for the service completed. With this said, TV Connect and Setup should include unboxing the TV and lifting it into place, connecting your TV to your video components and connecting them to existing Wi-Fi, configuring up to two streaming services such as Netflix or Pandora, and making sure wires/cables are dressed neatly. If you have questions about the service completed at your home, please contact an agent at (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Oversell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not buy this either. The home visit previous to geek squad said needed to include this in order to have sound bar added to TV
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Is making hot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so boring and I don’t like the color Oh and every two hours is coming hot very hot
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't happy with service either time I used it. Tech plan has changed and is now worse. Cancelled right away.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
I have not use geek squad service for mounting TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not use geek squad service for mounting TVs in over 10 years. I believe I received this email in error
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Greek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy came and refused to Mount and asked for more price to install. Very unprofessional
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT up to Standards
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After fixing the TV Mount. it not fixed correctkly, its taking a right bend.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No Show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 2pm appointment that was made weeks in advance and The Geek took the day off.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did not know how to program comcast remote. Told me that I should call comcast and figure it out. Not impressed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From start to finish this was a terrible experience. We will never again purchase anything from Best Buy.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.wasnt actually completed. tech said hed come bc the next day but never did.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Caused damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent bent the HDMI cable on the TV end causing damage. The cable was installed behind drywall. In addition, the Agent dropped the sound bar.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .That isn't the kind of service we want to provide. Please call us at (800) GEEKSQUAD or (800) 433-5778 so that we can talk about what we can do to get your setup working again and your products repaired.
Rated 1 out of 5 stars
Not happy with install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to have someone come back out it was not placed high enough on wall. Can’t get through to anyone to schedule you to come back
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this! I'm sorry to hear about how the install went and the inability to get through to us. This is not the level of service we aim to provide you. You may be able to go through the store or us to get this order re-done. To get started, you can either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
We had to wait almost 3 months for installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took us almost 3 months, from the day after Thanksgiving to mid-February, to get our TV installed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
no happy with my result
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no happy with my result..no happy with my result..
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Use another service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not install TV to wall, wires hanging below TV
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend