Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38694 reviews
(38,694 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
We had to wait almost 3 months for installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took us almost 3 months, from the day after Thanksgiving to mid-February, to get our TV installed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
smelly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech smell really bad please don"t use him for us thank up
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Not happy with install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to have someone come back out it was not placed high enough on wall. Can’t get through to anyone to schedule you to come back
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this! I'm sorry to hear about how the install went and the inability to get through to us. This is not the level of service we aim to provide you. You may be able to go through the store or us to get this order re-done. To get started, you can either connect with your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Caused damage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent bent the HDMI cable on the TV end causing damage. The cable was installed behind drywall. In addition, the Agent dropped the sound bar.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .That isn't the kind of service we want to provide. Please call us at (800) GEEKSQUAD or (800) 433-5778 so that we can talk about what we can do to get your setup working again and your products repaired.
Rated 1 out of 5 stars
Horrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience! Techs were rude and did a horrible job.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
They never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, they were scheduled to come on 7/3, but never showed up. On that basis, I'd say this service was pretty bad...
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware what is included
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t include hiding the power cord. Said it would cost extra. Extremely let down. Other than that the service was fine.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Couldn't place
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made a hole in my wall for no reason. Now there's an irrelevant damage
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share this with us. We wouldn't want any unnecessary holes in our walls either. To tell us more about this, please call us at (800) GEEK-SQUAD, which is (800) 433-5778.
Rated 1 out of 5 stars
Tv not properly installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was not fit properly. Had to make adjustments after tech left.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible third party service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst third party support ever. He had no clue what he was doing. Use geek squad only.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share this with us. I'm very sorry to hear about this appointment. We appreciate the feedback and will use it to improve our services. We hope to better serve you in the future. Please let us know if you have any further questions or concerns.
Rated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible paid to have tv installed. They didn’t do it but still have my money and it’s been 2 months
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Please Help Geek Squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony TV stopped working in Less than a month! Please help! Need a replacement
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't connect ps5. HDMI impossible to reach. Wut more can I say. Don't buy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up for the appointment.I was so disappointed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed scheduled for 7 Sept. Did not happen. Still waiting for new install date.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Beat Buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service is absolutely terrible!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Work was not efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was tilted to one side. It was a hassle to have them come back out!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
The service is not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One side of the tv is lower than the other. I expressed that to the service tech and of course they had a lame excuse why one side was higher.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts. There's little as aggravating as having a service completed and not being happy with the result. We apologize for our having disappointed you. For support with this concern, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad not helpful. False information. Technician Auggie was fantastic!!!! Gave us the right information. He was the third party contractor.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this feedback with us. Our goal is to provide our customers with correct information so they can make an informed decision, so it's discouraging to hear that was not the case with your interaction. While I'm truly sorry that a Geek Squad Agent provided incorrect info, I am glad that Auggie was able to step in and get that corrected. If you need any further assistance with your TV mounting, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
TV mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was horrible. Brought his kid who couldn’t lift my TV on the mount. Didn’t set up any remotes, service sucked!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.