Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I love Geek Squad but the agents were unable to mount the tv and my funds were never returned.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
82 inch tv mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t properly mount TV. I had to tighten the tv to the mount myself because they said they coined not teach the screws
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never resolved last 2 issues I had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never completed last 2 jobs. Wireless printer never got connected. Other job was to transfer my pictures and never completed
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Terrible experience with geek squad technician and third party contractor. I would not use service again
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Beat Buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service is absolutely terrible!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Negative Review for this item . They will keep on making you wait . Do not buy from them
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad installer broke my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installer messed up my TV and have a cracked screen on my brand new TV.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out about this. I'm sorry to hear about what happened to this TV. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Quad has not been able to install my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People showed up two times still the products have not been installed and connected. No proper response
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My installation is still incomplete close to two months since I purchased my TV/geek squad service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not mount my tv left the old mount up I will be returning the mount!
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible I stall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is not level and there are two large holes in my wall??? Why??
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
very bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very bad i was waiting for them all day yesterday. bad customer service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My install from best buy has been less than fantastic it just plan is not good do it yourself probably get the same out come even if you break something.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Sahall0997 – I’m sorry that your TV mounting didn’t go as expected. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can help get this resolved for you.
Rated 1 out of 5 stars
over priced for the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over priced for the service over priced for the service over priced for the service
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad tv mounting.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a lousy job. Tv was not leveled. We told installer about it and he did not fix it.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
New TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lost track of our problem after installing a new TV and took way too long to remedy the situation to our satisfaction.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No followup or response for technical support. On hold for an hour
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
75 inch install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv not mounted correctly TV bends forward and will not stay in place
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible billing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Billing process is horrible.keep getting charged for mounting its has been over a month they keep charging my bankcard
I would recommend this to a friendRated 1 out of 5 stars
Geek squad has still not mounted my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stood up for several appointments; proposal and mounting incomplete
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend