Customer Ratings & Reviews

Having a television mounted on the wall really gives you the feeling of being in the theater, so I can appreciate you wanting to have that installation professionally done by the Geek Squad. The components being connected properly is extremely important, and if something was not done right, that would definitely prevent you from using the devices as intended. It sounds like you’ve since resolved this with another party, but our teams will be available for support. If you still require assistance, please don’t hesitate to reach out to the Geek Squad. They can be reached at (800) GEEKSQUAD, (800) 433-5778, and will have the resources to work with you on a resolution.

Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

Thank you for taking the time to share this feedback! Having work done on your home theater can save you a lot of headache trying to do it yourself, but it sounds like things may have gone awry. While speaker connections do not appear to be included, in most cases we should use the customer-provided mount. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

Hi there. Thank you for connecting with us on this. We're sorry for the long delay we had for not being able to do installations. We're glad to hear you were able to hook it all up. Please let us know if there's anything we can do for you, now that we're able to do most appointments nationwide.

Thank you for sharing your experience with us, we’re sorry to hear that our third-party partners may not have taken care of you like we’d expect them to. Getting your TV mounted is an investment and we’d like to discuss your concerns with you further. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled times is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.