Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Was I charged for this?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has not occurred, no TV larger than 55 inches has been installed.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Tv mount crooked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounted tv crooked. Very disappointed. Wish they would fix it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up and no one has even called me
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Great job. Very professional .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were on time and very professional. Answered all of our questions.
This review is from Basic TV Mounting - 56" and Larger
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. We're glad everything went well and hope to see you again in the future!
Rated 1 out of 5 stars
They did not show up!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not show up after they called and said they were on the way!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Installed Yet, need to schedule for this install!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Broken tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you ask that geek squad itself does the install.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Bad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted my tv in the wrong spot. Created a whole in my wall. I’m still paying to fix it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Too long to deliver and install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As noted before it took too long to deliver and install.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents have been out five times and the sound still has issues. Horrible service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out about this. if the audio on your television isn't working, that may be an issue with the product and not the service. Please call us at (888) BESTBUY or (888) 237-8289 to see if we can exchange that television under our Return & Exchange Promise.
Rated 1 out of 5 stars
Could be hung higher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would like it hung higher so I have more space on my fireplace mantle
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled…. Not need got it cheaper somewhere else.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Prior Site Visit saved the day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After site visit, Geek Squad was unable to install and this installation visit was cancelled.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello CharleneH – I’m sorry that we weren’t able to get that mounting done for you. At least the site visit did its intended job and let us know that it wouldn’t be possible before we actually had the install crew out there. I hope that they were able to give you some other options for mountings we could do while they were there.
Rated 1 out of 5 stars
really bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never happened ...........................worst customer service
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard back after speaking to manager about resolution
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally unprofessional. Did not know TV left mess behind. No mask.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incorrect tv sent out and didn’t receive the version we wanted to get
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
the installation was fatal
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was too bad the installation .the customer service at the store was fantastic
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to write this review. We understand how mounting a TV can really open up a room, so it's fantastic you entrusted us with this service. It sounds like while things went well in store, things during your installation may have gone awry. We would love to see how we can help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Did not install my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the frame And the couldn’t instal it behind our wall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Full motion mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very stiff and not easy to move around.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friend