Customer Ratings & Reviews

We appreciate that you took the time to share your feedback with us. We are certainly living in unprecedented times and we appreciate your understanding. Nothing is more important than the safety of our customers and employees. At this time, we are still offering support in a variety of ways. We'd love to talk over what options are available to you and how we can best support you in these trying times. For assistance with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

Thanks for your positive thoughts on your Premium TV Mounting. We're glad to hear that you appreciated the service we provided. We hope you'll use us again in the future.

Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

We appreciate that you took the initiative to share this with us. It's always frustrating when communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. For support with cancellation, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

I'm sorry for the unexpected delay of your services. I can understand how that would be disappointing. If you have had any issues after having your work order rescheduled, please connect with us on the phone at 1-800-433-5778.

Thank you for reaching out about your experience. Premium TV Mounting is a home service that should go smoothly, so if your service did not go the way we would expect, we’re very apologetic. For further assistance in this matter, please reach out via phone to one of our Agents at (800) GEEK-SQUAD or (800) 433-5778.

Thanks for uploading a review! We know that you're excited to see your TV mounted, and we're honored that you decided to come to us for that service. Our goal is always to make our installs as easy as possible, so you can just sit back, relax, and enjoy the results, so we're saddened to hear that wasn't the case with your appointment. While we try to get things right the first time, we know mistakes can happen, which is why all of our services come with a 90-day warranty. It would be our pleasure to come back out at no cost to re-do the service. To get that scheduled, please call (800) GEEK-SQUAD or (800) 433-5778 so one of our phone reps can arrange for someone to come back out.

Thanks for sharing this with us! Getting a new TV is an exciting time, so we're honored that you came to us for your TV purchase, as well as mounting and setup. However, we would expect the Agent who came out to notice if there was a noticeable defect to the screen when taking it out of the box, so it hurts us to hear that didn't happen. Please call us at (800) GEEK-SQUAD or (800) 433-5778 so one of our phone reps can assist with getting a return & exchange set up, and we can redo the TV mounting and setup service when the replacement TV arrives.

Hi there! We appreciate you reaching out. Depending on the service or installation that is being provided, one of our third-party service providers may be the ones to perform the installation that you had purchase. I apologize if this hadn't been relayed to you, and would suggest discussing any concerns you have with your service with one of our Agents at (800) GEEK-SQUAD, or (800) 433-5778.