Customer Ratings & Reviews

The representatives that geek squad sent worked with a sense of urgency while making sure to delivery a quality experience. I felt comfortable that they were doing things right and made sure I knew how to operate the tech before leaving. They even completed a demonstration and informed me of their insurance for all electronic and appliances. The discussed there competitive printing and the willingness to price match. Overall great experience

Geek squad was supposed to do install was 3rd party

As always the item fit the need. What I love about Best Buy.

We upgraded our home theatre on May 12 with new Sony components-a 77" Bravia XR A80 TV and a 7.2 channel STRDH 790 receiver. The Geek Squad agents arrived early and were highly professional and courteous during the entire process, even wearing masks and booties while in my home. The installation process itself was done smoothly and efficiently. My old TV was removed and the new TV, using my exiting mounting hardware, was mounted perfectly and positioned over our entertainment cabinet exactly as we requested. All components were connected and the receiver was tested and calibrated to our room. I was extremely pleased with the Geek Squad team and highly recommend them. They made the installation stress free for me!

they rescheduled with us six times... took weeks!!

Took two guys about 20 minutes to unbox, plug in and mount the Sony 65" Bravia. Spent a few minutes walking through the initial set up and all was good. I'm glad I did not attempt to hang it myself and my back is glad, too!

Bought a Smart TV, paid the Geek Squad to install and set it up at premium rate for $200. 1 month later the Smart TV was not working. Still under warranty, I called Best Buy and they said they would have someone come out and look at the Smart TV and repair it. Apparently Best Buy doesn't send out their own technicians they hire sn outside "professional" to do the job. Today, when the gentleman arrived, he was extremely knowledgeable. He exchanged the flat screen because that was where the problem was; it was defective. He then transferred all the circut boards to the new screen. He also checked the setup on the flat screen, to insure everything was working properly. He discovered my settings were not set up properly. He was shocked to see that who ever installed the TV, did not do the premium job that I paid for at $200. By the time the repairman finished setting up and reprogramming my TV, the difference was amazing. The Geek Squad had me on the lowest setting of 350 when I should have been on the highest level of 1060. He also discovered other settings were not taken care of either. When he was finished, the picture was amazing. I felt as if I was actually in a movie theater. The clarity & sound was unbelievable. He told me that is what my screen should have looked and sounded like after the Geek Squad installed it. The repair guy also said the Geek Squad left all the cables and wires just hanging everywhere. He arraged & hid them properly like they should have been. If you're going to use the Geek Squad to install your flat screen, I'd highly advise you not to allow them to rip you off at $200 and give you the $49 service without your knowledge. I'm very disappointed with them since this was the first time I used them. Last week, I had to visit the Geek Squad again because my laptop was not working properly. They wouldn't even touch or look at my laptop. They said I had to pay $200 first and then they would check it out. I walked out of there saying I'll try to find out whats wrong and get back with them. When I had got home, I had Googled what my problem was and was able to find simple instructions on how to fix it. In all honesty and in my own opinion, I feel that the Best Buy on Western Boulevard in Jacksonville North Carolina does not provide quality service at the Geek Squad. They are more about the money and push for the higher price service to fix things. And even then they don't give you the value of what you had PAID for. So today I decided to read some of the reviews posted. I found out this is an ongoing problem with other customers for the Jacksonville store. My suggestion. Prior to moving to NC, I used Best buy in another another state and their service was far more superior. Shop around before trusting the Geek Squad on Western Blvd.

Our initial install date was on 26Dec, however on that morning, we received an email stating that installation needed to be rescheduled for 10 days later. We were really bummed out. When Geek Squad techs arrived at my door, they were professional, knowledgeable, and very pleasant to deal with. They knew what they were doing and installation seemed simple. I would highly recommend them anytime!

I bought the TCL 75 inch TV it was delivered and installed then I traded it in a few days later for the TCL 85 inch TV which was delivered and installed and the 75 inch TV was returned in its original box The 2 people who delivered and set up both TV's were fantastic very professional and did a great job cleaned up and explained the TV VERY Informative .

My installation crew was fabulous. They were super accommodating when my TV mounts were shipped late and didn’t arrive until the day of my appointment. They kindly rearranged their schedule at the last minute and moved me to the end of the day to give UPS time to arrive. They were able to quickly replace a mount that arrived broken, installed the 2 TVs efficiently and neatly; running in wall cords and power as I requested. I would certainly use them again. Unfortunately I cannot say the same about any customer service rep I encountered. Both Best Buy and Geek Squad seem to have serious issues with agents who are not empowered to actually help customers. I knew 36 hours out that my mounts were late and I desperately tried to get the installation rescheduled. Neither level 1 or level 2 support for either Best Buy or Geek Squad was able to assist. Nor could any of the level one support people escalate me directly to level 2 support. I had to wait for a supervisor to return my call (many hours) later. The last pathetic answer I got was I should drive the nearest store and see if they could maybe reschedule it. Otherwise they had no solution.

The agents did a wonderful job of mounting and connecting my new TV and insured that everything was properly working. They took the time to test everything and went over how to use it. Perfect gentleman and very professional and polite.

Excellent job by the two installers. Very professional and careful while working in my home. They answered all of my questions and gave me a tutorial on how to operate my new Samsung Frame TV. Highly recommend this service.

Riley and team came in and professionally corrected the mistake made from sales and installed the mount with concealer kit that I was hoping for and didn't add to order, while correctly adjusting the sound bar install that was added to my order so I wasn't over charged. This was all right after a new move into a new house and they helped turn this into more of a home and even unpacked our TV from the movers packing boxes and left the house very clean. We were very happy with Geek Squad Fayetteville and Riley.

Very professional clean and efficient. Tech went over operational aspects of the TV in terms we could understand

The in-home service was great. The contractor who came out was reputable, knowledgeable, and very nice.

The agent did an excellent job in installing the TV wall mount, the TV, a new FIOS box and remote and a channel for the wires. He was methodical, efficient and knowledgeable.

The job was done but extremely later than what was scheduled, i was scheduled for a 2pm install and they didnt come until after 8pm. But the guy was very nice and apologetic....even gave me a free mold for hiding wires. Overall satisfied

they did an amazing job installing our tv and mount

Professional service and very informative. Cleaned up all the packaging, wore shoe covers to protect and keep my floors clean. One less thing for me to worry tv was up in a flash.

Rywin was a superhero! Not only did he take care of both of our new TVs, but he put them up perfectly, and was able to maneuver around all of our boxes, since we just moved. He made sure that he wiped up and cleaned up all of the dust mess and even took the boxes with him. (we didn't need any more of those right now! Lol! ) As if that were not enough, he also put up our other two TVs that we brought with us in our move. He was able to give us great advice on exactly where to place each TV. He went above and beyond! Best Buy total tech service, as always, is top notch. It was one of the best decisions we made to sign up! I recommend total check to anyone!