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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1889 Showing 37,761-37,780 of 38,693 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great People - Knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very polit and helpful. They were prompt and showed up when they said they would. They knew what they were doing and completed the job in no time. I have been a long-time member of total tech and was disappointed to learn they no longer installed TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the pleasure of working with the Geek Squad to install my new TV and I couldn't be happier with the results. The team was incredibly professional, knowledgeable, and efficient throughout the entire process. They took the time to explain everything to me and made sure I was comfortable with all the features before they left. The Geek Squad went above and beyond to ensure that my TV was installed correctly and worked perfectly. They were punctual, respectful, and truly cared about providing excellent customer service. Thanks to their expertise, the installation was seamless and stress-free. I highly recommend the Geek Squad for any technology-related needs. They are a reliable and trustworthy team that truly puts their customers first. Thank you, Geek Squad, for making my TV installation experience a great one!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was veryprofessional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my 55 inch TV and connected all cables . Then cleaned the area

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Technicians were professional and knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were professional and measured carefully to ensure tv was mounted correctly. Also reviewed use of remotes, etc. it was necessary, however, to have technicians out a second time due to issues with turning on tv. In my opinion installation charge is very high, and did not include replacement cords which were an additional $100+

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Installed TV Mount Quickly&Efficiently!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wolf, the Geek Squad technician was fantastic! He was able to install our Best Buy purchased TV mount on our lanai concrete wall very quickly and efficiently. He assessed the situation and figured it out in very little time. Our TV looks fabulous on the mount and performs perfectly. We highly recommend the Geek Squad services and you'll be fortunate if Wolf is your technician!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best. Not sure all Geek Squad services are great but ours was. Installed 85-inch TV with ease. Purchased a new soundbar and they hooked that up for no additional charge. Very friendly and courteous employees.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation Program is wonderful!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad service were amazing! They came in, took their time to mount the TV how we wanted, where we wanted and hooked up all our devices to the TV. They then took their time to explain the set up and how to use the system well.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wall Mounted TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brendton Brown, a Double Agent, was OUTSTANDING. We love our new wall-mounted TV and should have done it years ago. Drandton was very professional, polite, and knowledgeable. He did all the work by himself. We could have not asked for better service at a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Adaptable Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians let me know that the TV mount could not be used on the designated wall. They had a new, different wall mount bracket in their van and installed it. The fact that they were able to perform the switch while they were there saved us several days and a repeat visit. Efficient and personable. Perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and were even cleaned up after themselves

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent! The guys were very professional and had the television installed within a few minutes and the old television hauled away. They synched the television with the sound bar and remote. I definitely would recommend all customers use the Geek Squad for set up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad television and device setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agents were highly prepared and an awesome team all around. They mounted my television and connected it with all of my devices. They even guided me through on how to use all of the devices since I am not tech savvy.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Fast and Friendly!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the technicians that arrived for the installation were quick, did a clean job, cleaned up after themselves, and consulted with us in regards to our TV mounting. On time and friendly service, would use geek squad again for installations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time, great service, fast and accurate placing based on your indications.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV installation was professionally completed without any issues. My input and confirmation were obtained prior to final installation. At completion a through clean up was done. All my questions were answered. Overall a great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Agents were absolute professionals!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents assigned to us arrived on time, with a wealth of knowledge and efficiency to complete our TV installation. They took careful measurements to ensure proper mounting on the wall and made sure everything was done to our satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great installation on a difficult wall.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mathew was prompt, took appropriate time snd care installing the Frame tv on my wall. He measured so it was centered properly. He set up the tv with the cable channels and explained how to use it. I was completely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installation of 60"tv mount

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents called before arrival. They were courteous, knowledgeable and quick in their setup. They even offered to wipe down my TV which was covered in fingerprints from when it was brought inside by friends of mine. They did a great job explaining options and were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional install,tv setup,mounting to your liking.

    I would recommend this to a friend