Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1890 Showing 37,781-37,800 of 38,693 reviews
  • Rated 5 out of 5 stars

    Quick and Reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and completed the job quickly. Very dependable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Geek Squad technician hung our TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad technician was absolutely wonderful! He was courteous and very friendly. He hung our large screen TV and swivel bracket with great care but was also a very fast process as he was very knowledgeable. He was the coolest Geek Squad guy ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team was quick and professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer mounted right where i needed it and connected to all other devices to make sure everything worked. They were quick and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad went above and beyond installing my TV mount. It enhances watching TV to another level. They were quick and efficient and polite, I'll be using them again for upstairs TV's

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this T.V at an amazing price, the images are so realistic full of color and LG t.v have extra channels is a plus

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Way too expensive for level of effort required

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice technicians and great work but way too expensive for the level of effort required. I was charged an extra $130 (for a grand total of $380) for the TV to be mounted above the fire place which is not any higher or more difficult than any other spot on a wall. It took them a total of 15 minutes to mount the TV. Also, It was a Frame TV and I was told during the service they couldn’t run the wires through the wall because the one connect cord is not compliant with fire code. I understand this but I should have been informed of this prior to the service so that I could make sure I had the right cord so they could properly hide the wires through the wall. Will hire elsewhere for future mounting services

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad identified and fixed our issue with patient understanding. We love geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad "Geoffrey" did a Great Job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Today I had the Pioneer TV Installed and set-up by "Geoffrey" of the Geek Squad and he did a Great Job! Installed mount as I requested, set-up the New TV with Roku and Antenna and showed me how to work both Roku and Pioneer Remotes & removed the old TV and mount. Thank you "Geoffrey" and Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very knowledgeable and professional. TV was placed accurately and neatly. They also provided a solution to hide the wiring making it look even better. I would definitely recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Professional and friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was friendly and knowledgeable about mounting the TV-he has helped us before and was just as professional and showed us different options and was very patient with us.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Wall mounting TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and completed mounting my TV and hooking up a DVD player. I am completely satisfied with the entire installation process. I have set-up an online account and look forward to working with the Geek Squad for my future electronic projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup & Mount

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Geek Squad professionals made it seem easy drilling into the fireplace. Went up with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squadd installed my television and more!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time. He mounted my television. Explained it’s operation and took the old television.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding installation!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon did an amazing job. He called to let me know when to expect him. He was organized, had all the right tools, knew exactly how to mount the TV and did a perfect job! All in a short time and all devices connected and worked immediately. Really happy I purchased the TV from Best Buy because of this outstanding installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    All equipment was very professionally.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the wrong tv mount and there was one on the truck. The team came prepared. A wonderful job well done

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Worth every penny!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so helpful. They communicated very well, explained the process of what they were doing and once the tv was mounted they stayed to teach me how to use it all. The whole thing took and hour and they were so nice! While arguably too expensive I personally think it was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad mounted the tv mount and tv quickly and

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online consultant correctly selected the tv mount I wanted. Installer called in advance of arrival and arrived as presented. TV and mount hung very well and very quickly. Installer answered all my questions and left the install site clean.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad for Mounting and set up for HDTV's. We ordered a 70" HDTV and they were extremely efficient and organized in their installation of it on our wall. There is NO way we could have done it as well or as fast! Plus, the agent went thru the controls with us and explained how to operate the new TV. Saved us a lot of time and head scratching. Overall, excellent job and well worth the cost!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD REVIEW OF MY 55" LG TV INSTALLATION

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT DELIVERY, SETUP AND MOUNTING INSTALLATION. HE MADE SURE HE POINTED OUT ANY FEATURES I MAY HAVE NOT NOTICED AND ASKED IF I HAD ANYMORE QUESTIONS AFTER I RAN OUT OF QUESTIONS. VERY THOROUGH JOB.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast, Efficient, and arrived on time!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    George and his colleague on 5/15/2019 ( Unfortunately I cannot remember his colleagues name. Sorry!) from the Cherry Hill location worked fast and efficient, arrived on time, and were very knowledgeable. They were able to answer all my questions/concerns in a professional manner during my TV mounting and TV programming appointment. I would definitely recommend George and his Colleague!

    I would recommend this to a friend