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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1901 Showing 38,001-38,020 of 38,693 reviews
  • Rated 4 out of 5 stars

    TV Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and professional service. Three (3) techs arrived and mounted my TV quick. Great job NOTE: They do not run any new wires behind the wall for you if needed; that you have to handle yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Mount

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mount was great - representative came on time and completed job in a timely manner

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad…perfect support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service agent mounted the TV’s properly and took the time to explain the work that needed to be done. He did an exceptional job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    tv setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional setup and installation. Everything was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ready, willing and able!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were visited by Terence Dixon and Mike who rang before they arrived as requested. They were clearly well trained and extremely conscientious as they went about their task which was to mount and set up a new TV above a fireplace. They were efficient but happy to explain features and options. I was delighted with their efforts on my behalf.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made my day!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis and Daniel were incredibly professional, patient and friendly with great communication before, during and after the appointment. They were also quick problem solvers and implemented solutions to improve my set up, on the spot. They made me a more loyal Best Buy customer just by their wonderful support and service. Thank you!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    55" Samsung 7 Series Purchase Experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From sales to installation it was a pleasure. Knowledgeable staff. Good info provided. Seamless. Shopping there again is a no brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who hung are TV were excellent. They took their time and made sure it was centered. Great Job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad was superb mounting larger TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad we’re superb when mounting our new 75” TV. Also readjusted our current sound bar required because of this larger TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents di an excellent job installing tv in a timely manner

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    I have no complaints.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative mounted my TV and all my devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were courteous, helpful, and fast. They answered all my questions. Cleaned everything up. They were great.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad was so professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our guy was so great, We loved the way he set up the TV and was so professional. Very Happy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65" Tv install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and very efficient, placement as requested.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job on install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was excellent. Installer was professional courteous and did a great job told me how to save with tool tech

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent job on the tv mount install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brett Taylor did an amazing job on the install! He is very competent and even did a clean up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Totaltechmember

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both technicians were very polite, removed the packaging & cleaned up after. I would have given 5 stars except that I was supposed to have two TV's mounted today. The 43" TV was mounted and set-up without issue and I'm very happy with the service provided. There was confusion regarding additional costs to mount the other TV over a fireplace (drywall above). Although inconvenient, I understand miscommunications can occur. I was able to confirm after they left that my Totaltech membership should have covered that service. I had to reschedule for next week. I'm hoping for the best that my second TV will be mounted and set up next week!!!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    LG OLED TV installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very timely and highly professional TV installation service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did an awesome job installing onto the wall perfect placement with his measurments!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service! On time, professional, and quick install.

    I would recommend this to a friend