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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1923 Showing 38,441-38,460 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and efficiently

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fasika did an excellent job - great quality. Also, he is knowledgeable, professional, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Josh and Jimmy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annual fee is the greatest investment I have ever made.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GreatJOB

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice job hanging TV and setting things up in a timely fashion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv seemlessly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my tv and showed me how to operate it. They were very professional and cleaned up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pros

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are pros. Good service and friendly service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed the tv expertly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fabulous job with install. They set up tv perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wall mount TV and soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew. Second time installing items at my home. Always on time courteous and communicative to my endgame. Minus a star on concealing of wires

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV hung in wall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality service. Hhimvcj. Chmbvhjnnn

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Great TV installations but beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation but beware. The installation is really 'great' to ensure your warranty. They super glued the wire covers to the walls and do not offer uninstall (movers do not either) so after trying for a long time, I had to rip them off, damaging the walls and ended up paying a lot in wall repairs. There is no gentle way to get them off. I would refer but warn of what the future holds.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there! Thank you for your feedback on your Geek Squad Installation. We'd love to hear more from you on this and hope you can give us a call at (800) GEEK SQUAD which is (800) 433-5778.

  • Rated 5 out of 5 stars

    tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv works great. geek squad did a good job as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, very professional. Would highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adequate. Pleased. Efficient

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only wish the service was cheaper. That is all! Good job just wish it was cost effective or included the mount in the overall amount.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 83" TV hangs a little crooked on the wall. They can't seem to get it to hang level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable Technicians.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were polite and were doing a very efficient task as though working for family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My TVs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tvs to the wall mounts and made sure everything was working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy crew were quick and efficient in installing my new 65" Samsung tv. Recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad folks were great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the TV but there was no owners manual!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad came through !!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very polite and fast ! He was also on time.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Would not use them again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out was nice friendly and easy to talk to. But I was not pleased because he drew a long pencil line on the wall, that did show when the TV, a small 24 inch one) and when we plugged in the receiver the box had the wrong time on it and the TV kept saying there was no signal. I was told I would have to get with Spectrum to fix it. WELLLLLLLLL I work on it myself without Spectrum and was able to get it to work (he was using the TV remote and not the receiver remote . And he never put the cover on the mounting that showed the screws. They were left in the box which again I did myself. This was not worth the price of install and I told my 3 friends who were going to use BB to mount there TV on the Wall. Once again I waited for a Geek Squad member and was disappointed . Again I will say the tech was nice....... but NO i would not recommended anyone using you to mount a TV. Thank you for asking me to do this survey but really I dont think I will hear from you!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    techs were thorough, clean, friendly and informative

    I would recommend this to a friend