Customer Ratings & Reviews

Fantastic Job and Fantastic Customer Service! Would Recommend

Geek squad knows what they are doing. Excellent install.

My TV was mounted and all the cords hidden from view.

The agents mounted my TV and collected it to other devices

They were polite, clean, and on time. They also answered all questions.

Mounted my 55" perfectly. Professional and friendly!

very knowledgeable and courteous, on time, respectful

The agents installed, mounted, and wired tv to the wall

The agents mounted my tv and hooked up the components

Very nice Technician. Very knowledgeable very friendly

Nice, fast, clean, knowledgeable and GREAT service.

Very pleased with the delivery and mounting service.

Very friendly and knowledgeable staff, couldn't be happier with the set up. Well worth the money!

The installer wanted to reschedule installation because he said we needed an electrician to install a new plug behind the TV. The Sanus in wall cable concealer kit sold to us by Best Buy salesman would not work. We decided to not use electrician because Samsung TV had only a thin wire visible, and to proceed with TV installation. However, installer didn't tell us his truck was too tall for our condo garage, which he had been to before, and we had to use loading dock, which luckily was available. After these mix ups, installation went smoothly.

I ordered my TV installation online with wall mounting hardware and installation was set for Saturday. One hour before installation a technician called to say he was not qualified to do a wall mount but would find someone to call me when he went back to the store. That never happened so on Monday, I called the GeekSquad customer support number. 19 minute delay. Finally on the phone with a customer support person who tried to connect me to central dispatch to reschedule. She apparently couldn't so she routed me back to the main number - and another 16 minute wait. Finally I got in touch with central dispatch who arranged an installation on Tuesday morning. On Tuesday, THREE geeksquad guys showed up and NONE of them were qualified to install the TV! And they said it would cost another $100. How could they NOT know this was a wall-mounting job?? So I got on the phone with a supervisor who said the next time a qualified technician could come out would be the next Saturday. I cancelled the installation. Hope they're better at refunds than they are with installations. I wouldn't have believed it unless I just lived through it. No more Geek Squad. Ever.

The sound bar mounting bracket was not properly tightened, and there was not enough cable left loose for the free movement of the tv on the full motion mount.

they were very nice, but the installation left a lot to be desired

I wish so much that we could give five stars. A few years ago we had official geek squad members mount our tv for the very first time. It was mounted with perfection and they were extremely pleasant and courteous people. We could not have been more happy. A couple years later, we moved and scheduled a mounting service through geek squad. We received a confirmation date, but upon accessing the appointment we were told it was cancelled. When we called, they told us it was cancelled because there was an earlier appointment. We were confused by this, but accepting the earlier appointment (mounting the television early! Great!). The person that showed up was a 3rd party member, and while very nice and tried to do a good job he was not familiar with the mount we had on the tv nor how the set up job was done. The television is slightly crooked, the soundbar is crooked, the television is higher than we would have preferred, and the wires are showing. The 3rd party member had no idea what kind of mount we had. This was an unfair position for us and the contracted worker. We tried to call back and specifically request a geek squad member to come out and fix the job so it's the way they did it the first time. We have been repeatedly told that we can't be ensured it'll be geek squad, but it will be an "authorized provider." We are still trying to find a way to have an actual geek squad member come out. We were told we couldn't speak directly to an actual team member, and that our only option was to speak with someone internationally. We're not upset with the 3rd party contractor, as they are just doing their job. But, we are very upset with how Best Buy has handled this. I think the only way to ensure that you get an actual geek squad member is to go to the store directly and speak to them in person. That is what we plan to do next. I hope Best Buy steps up and provides better customer service in the future.

The agent moved my TV, to remounted it. The agent was professional, and had good communication.

TV connect & mounting is free with the Samsung TV. It's perfect for this TV.