Customer Ratings & Reviews

Not satisfied with tv 3 star unable to use google web

Third party installers not geek squad. The installer was in a hurry, did not provide any expertise or assistance in helping me make decisions critical to the proper installation. Did not set-up the remotes and smart tv accounts as promised in the description of services. Also refused to hide the cables in wall as he stated that was not included (it is) When I phoned to make a complaint the callback got dropped and still have not had the problem remedied

This is, without a doubt, the most frustrating retail experience I have ever had. I scheduled a TV installation back in October for a 19 December service and it's now the 30th and my $1700 TV that I was so excited to purchase from Best Buy is still in a box on my floor. This morning marks the THIRD TIME I've been cancelled on. Each time was with absolutely zero notice (already within the installation window). I've been on the phone with support almost every day since the 19th and cannot seem to get anywhere. Each time they reschedule me, and "promise" that this will be the time someone actually shows up. I am frustrated and extremely angry about how little Best Buy seems to care about making sure their third party contractors actually show up. ATTN: Best Buy: my case number is 303-216-358 Make this right.

Purchased the tech support service with my TV install/mount. The install was supposed to be a premium install with hidden cables. The technician said his work order said basic mount that's it. I call the customer help line. The first customer care person told me to just have the technician reschedule to come back to hide the wires. The tech wouldn't. The second tech person said that despite the fact that I was a tech support member an my receipt actually started a premium install, the SKU number attached was for a basic mount and they'd have to charge me extra to come back out. I explained again that my receipt says premium and there's no way that a customer would know that a service and the SKU number don't match and that I should get what receipt states. After leaving me on hold for twenty minutes I was conveniently disconnected. The third customer care person started that I absolutely had a premium mount ordered and she went to look into it but after Twenty minutes on hold I was some how placed back in the call queue. Now on the fourth person and still no resolve. Completely terrible experience. I have the TV mounted. Cords weren't even covered. And now I'm going to have to have them come back out.

Excellent team in installing. But removing team was not good at all.

I wish the person I dealt with would have responded. He did not. Also my arc is not even. Still having some install issues.

When they gave is a 9am-1pm schedule for mounting, and then call is @ 12:20am stating they will be here around the the times of 1:00pm -3pm is unacceptable! We change plans to make sure we would be home at the time we were given. And then wanting to charge us an extra $120 due to hanging over a fire place which is not a real fire place!

We purchased a TV at Best Buy and although we're capable of mounting it ourselves, we decided to have "Pros" do it for us. We assumed they would be professional and work quickly. Instead, we were given a time window of 6 hrs and they didn't show. I had to call corporate myself (because local store never answered) and see what was going on. Turns out the techs were behind schedule. No one informed us, which was really disappointing because we were stuck at home waiting all day for them. Then when they finally arrived, turns out they were missing the tools required and had to leave to Home Depot in the middle of installation. Finally they came back and those guys had absolutely no clue what they were doing. I assumed since they install and mount TVs on a daily basis that they knew what they were doing but NOPE. Total rookies. My husband HAD TO HELP THEM. They could not figure it out. It was beyond ridiculous. A waste of time and money. You'd be better off paying Joe Shmoe off the street to install your TV. The irony was that during the hours that they were struggling, my husband installed and mounted another TV upstairs on his own, we didn't dare bother asking them to also install it ( which was our plan). I WANT MY MONEY BACK!

Scheduled installation and received texts confirming and advising readiness. The Day appointed checked and was told I still need to schedule. No one had any explanation, and was refused compensation. Second such occurrence with this firm. Inefficient and miscommunication are the order of the day. Won’t shop here again. I’m thinking of a new upmarket TV soon, but definitely won’t buy it here.

The mount was assembled too close to the wall outlet restricting the ability to plug into the two sockets. It has been restricted to one socket.

First off, best buy didn't mount my TV, some third party did (said best buy only does TVs over 65"). Second, the TV mount installation was not what I had hoped for. He opened the box with the mount and said "I've never seen this before" and continued without reading the instructions. He definitely missed some steps, as the TV mount can't pull from underneath to access the wire connections in the TV. I asked for the bottom of the TV to be a certain height off the ground too, which he didn't measure, so now it's 9" higher than I wanted. And also, the main reason I paid so much money, was for them to wire the cables behind the wall, which he said they didn't do. I could've done what they did, which is very frustrating. Hoping someone can fix this or get my money back.

The Geek Squad never showed up for the installation despite a weeks worth of daily text messages reminding me about the appointment. No status update on the day of appt. as promised, aside from the 7am to 7pm. Called geek squad number and was told 11-3. Drove to the local store after they no showed (they won’t take phone calls) and they had no record of the appointment despite my online account showing it, No compensation offered, just a “we can schedule this next week”.

So disappointed. I scheduled & paid $250 for a tv mounting service over a week ago. They gave me a 12 hour window on the date agreed upon. About 12 hours prior to arrival I received a notice narrowing down the appointment time to between 12:00 noon - 4:00 pm. Needless to say 4:00 came & went with no message or phone call. I had to call them for them to say sorry we have to re-schedule. What a great way to do business!

This is by far the worst experience I've ever had with any thing I've purchased. The appointment has a six hour window and the technician not only doesn't show up but doesn't even acknowledge they aren't coming. I waited 5.5+ hours and got up at 6:30AM to make sure I was available and had to find out online that they weren't even coming 30 minutes before the window was up (I proactively checked as the window was closing) and when I called BestBuy, the geek squad person I spoke to couldn't even find the order to cancel or correct or advise about it. There are too many things wrong (beyond what I've written here) to even go into, I'm highlighting the most critical failure not all fails: Not showing up for an appt, ghosting customers with no explanation, clueless problem resolution -- other than finally refunding me, they screwed this up in every significant way that matters. This is my last at home order for service from BestBuy for life. I honestly am amazed that they can perform this way and even stay in business.

The Geek squad installed my TV. They were very pleasant and efficient.

This is by far the worst service I have ever received. They actually drilled and left 4 holes in my wall during the mounting , When they installed the TV they said it doesn't work and it will be 8 weeks before we can reschedule. When reaching out to technician's supervisor (Vernon) that seem unbothered stated we don't work for BestBuy. When reaching out to BestBuy Jesse (manager) who also seem unbothered informed me that they now use a horrible third pary company for home installations . He admitted that they get many complaints. I Purchased TV 2 months ago and currently have a TV mounted on my wall that does not work along with wall damages. Communication has been horrible.

Worst mounting experience I've ever had. Best Buy cancelled and rescheduled my appointment 5 times in 24 hours. I paid $200 for a mount that the tech was supposed to arrive with. Tech said Best Buy would not authorize him to pick one up at the local store. Umm, why? Tech did not have measuring tape or a stud finder, remounted my TV with my old mount 3 times, leaving 6 holes and cracks in my wall. It's lopsided and an eyesore. He said he didn't know how to mount my second monitor and left. I spent 3 hours contacting Best Buy customer service, nobody seems to know what happened to the mount I paid for or what to do about the incomplete job. Total waste of time and money, will never do this again.

They didn’t explain. I can’t even find adjusting sound on TCL tv menu. We used Roku but Tcl & Google apps were not working. I left so many msgs to come back & help. But I never got my call returned.

I DID NOT TAKE THE SETUP AND MOUNT SERVICES AT TIME OF PURCHASE. I PURCHASED A 55 INCH SAMSUNG TV AND WALL MOUNT. TWO WEEKS LATER AFTER WATCHING THE TV NEAR THE FLOOR, I REQUESTED GEEK SQUAD SERVICE TO MOUNT TV. THE WOULD ONLY DO BOTH, SETUP & MOUNT. 30 MINUTE JOB FOR $250.00. RIPOFF COMPANY!

I bought a back-camera for my fiancee for Christmas. They couldn't get us in until the end of January which I understand. When we get there at 2:00 our appointment being at 2:15 the guy tells us about 2hrs and 45mins. We go home go back at 5:30 it doesn't look like much even got done at this point, but we ask how much longer he says about 30mins. I left while my fiancee waited since it was only gonna be another 30mins. 2 hours pass by at this point he is 6hours in it's 8:00 the stores closing time, says it's finished sent him on his way closes the garage doors the camera isn't even working the right way! This was such poor service!