Customer Ratings & Reviews

I placed an order for “Geek Squad” to install a 70” TV on a stone wall. I purchased the bracket with the installation and also requested my soundbar be mounted. Over $600 in total. It’s been a month and I’ve been cancelled and rescheduled 4 times. “Technician incident” is what the 3rd party service blames it on. If you can’t do the service, then reimburse my money and I will go elsewhere. Do not use. I do not recommend.

I purchased the installation and add-on to mount the tv over the fireplace. The technician stated he mounted the tv to studs, he did not. He mounted all four with drywall anchors and subsequently they ripped off the wall, destroying the tv, and god bless did not land on anyone. I called to find out what support Best Buy would do about it and was told "nothing". I do NOT recommend anyone use this service, You are better off employing a handyman to do the installation. Total cost of repair including tv, $3000

These incompetent sales people will try to sell you everything but when it comes to delivery time, it will get messed up. Avoid this place, if not have aspirin ready. Try to get a hold of someone, you’ll end up speaking to a 90s computer.

I ordered the 200 dollar premium installation which includes hiding wires within the wall... The guy comes and he's ready to leave and I ask what about the in wall wiring and he says that I have to purchase another $50 dollar "kit" to do that. I show them where it says he was supposed to do it in your advertisement for the premium installation and he said "I don't know why they do that, because they are lying to you." Thanks a lot for your false advertising claims.

Never had a chance to use the service, as they never showed up. Called the customer service number, and was just told repeatedly that it was still on the schedule. Finally went to the store 3 hours after they were due at my house, having waited for 5 hours for the scheduled service) and was told that the technician had called in sick., but no one had notified me. Offered me another date, where I would have had to wait for a technician for another 5 hours; they would not agree to give me a phone call 15 minutes before so I could arrange for someone to be there. Finally cancelled the order and had the tv returned. Another complaint to customer service resulted in a "yes, we are aware of the problem and we hope you give us another chance in the future".

Absolute disaster! The tv was mounted by a third party servicer. The technicians were unprofessional and mounted the tv in the wrong location and to top it off it was crooked!!! I was told by 2 different Best Buy agents ALL wires would be hidden which is why I paid for this service. NONE were hidden and the technicians laughed when I complained to them and said to reschedule. Days later still waiting to hear about rescheduling. Absolute nightmare.

Need to improve a lot of communication among client, customer service and technicians esp appointments and what kind of jobs to be done. Need more time efficient and hard working staff and complete job to be done in few visits. There is no upper level like managers or supervisors for complaints.

The tech took a call from a previous customer about 5 minutes after arriving and stayed on the phone with him for 45 minutes. I had to point out multiple mistakes as they were attaching the brackets, which they only made because they just didn’t want to read the manual for the wall mount. Thought I caught everything, but I just noticed that they installed the wall plate without washers for the lag screws.

Review is for Geek Squad service. Tech was scheduled to come between 7am-7pm, which is already a huge window. But ends up never showing and no call. Still haven’t heard from Best Buy on when to expect them. Extremely disappointed in this service.

Worst ever service provided by Geek Squad, Tech Nover Showed Up for Appointment, Dont waste your time for mounting services by geek Squad, Very Unprofessional Attitude shown by customer service when called geek squad to check why tech did not show Up

Installing a 55 inch OLED screen requires two people but only one was sent for the cost. I don’t agree. I had to do the work of the second person myself.

When we purchased our T.V. we where told that we had to pay additional fees for a clean mounting service without any wires showing. We where also told that in order to move cable wires to another wall this would also be a additional fee. Fast forward to the day of installation, they charged me for the wrong service and I had to pay an additional fee to hide the cord. They couldn’t move the cable wire, even though i was charged for the service. I got a basic install even though i paid for a premium. I will never let Best Buy install anything for me ever, its better to contact a third party.

The agent wouldn't run fiber lines even though it is rated for in walls. This forced me to purchase an additional HDMI cable. Asked to sign the bill without ever showing me the cost of the cable. A day after install, the OneConnect box and wires fell from where they were "secured" on the back of TV, causing damage to the wall in our new home. We had to buy supplies and finish the job securing the items ourselves to prevent further damage. I could go on but I'll just say that I would not recommend this service to anyone.

The service isn't worth $200. No wires were hidden. They didn't show me any features of the tv. After the installation I realized they left the tv box and all the trash in my garage. I called best buy customer service about 20 minutes after they left. They assured me they were supposed to take the trash and the 3rd party installers would be calling me. Well...2 weeks later and hours on the phone with customer service I still have trash in my garage. I finally spoke to a supervisor and she told me that most customers want to keep the box in case they have to return the tv. Really???? IF THE BOX IS STILL IN MY GARAGE TOMORROW. I WILL BOX EVERYTHING UP AND GET MY $1700 BACK. I will never shop at best buy again. I have waisted so much time dealing with this issue.

Although it was a quick install- I already had a mount above the fireplace but they made me pay an additional $140 because it was a fireplace mount. The install is expensive to begin with and I spent more on the install than I did the TV. Ridiculious.

I was expecting a crew of 2 like always. This time was just one lady, Took a long time then she said that I need to buy a different bracket and to call her back, I did so, after the 5 call she answered upset, did not let me talk only told me she’ll cal me back in a couple of hours. She never did. Has past Two days and my tv on the floor, I call many times to no avail. She did not know how to do her job, I asked around and the bracket is just fine.

DO NOT USE THIS SERVICE!!! Best Buy has thoroughly messed up the appointment and continues to not care. They've given 4 different dates, keep calling me with their automated computer system, require me to keep calling back where I'm given countless different answers and appointment dates. They show zero interest in getting this corrected and the employees answering the phone only give more and more attitude as I try to find a way to get this done on time.

This was a terrible experience! Would not recommend best buy people to install. Not the installers fault but who ever writes the order on what needs to be done and when and # of installers to send needs to go through serious training! They sent 1 guy to mount an 85 in tv and they sent 1 guy to mount the sound bar before the tv was mounted & again 1 guy to mount sound bar on an 85 in tv!

He did not show up the day that was scheduled. I told me that he could come at 9:00pm and do it. I told him to come the next day. He did not call me. I called him at 5:00pm and he came at 6:00pm. He was hard to work with. He would go out side and smoke. He did a poor job hooking up equipment. I ask him to leave after he put up the first TV. Also, I rather go to the dentist then call the service people.

Best Buy Geek Squad TV mount installation was honestly the worst experience I have ever had. Two times they gave me and 8 hour window that they would do my install both times no one showed up or called to say they weren’t coming. I gave them the benefit of the doubt and tried one more time. They called again and said we can’t do the install on the date we scheduled and need to reschedule again. I promptly can emu order and went with Hellotech. I signed up with Hellotech on line and they had me scheduled and installed the same day. Hellotech is amazing and I would highly recommend them over Best Buy and geek squad.