Customer Ratings & Reviews

When talking to person on phone, I said it was 85” TV they kept saying under 55” tv. I kept correcting them and only 1 installer showed up. I explained to installer I told person on phone numerous times. I had to help or else delay the install.

Best Buy Geek Squad TV mount installation was honestly the worst experience I have ever had. Two times they gave me and 8 hour window that they would do my install both times no one showed up or called to say they weren’t coming. I gave them the benefit of the doubt and tried one more time. They called again and said we can’t do the install on the date we scheduled and need to reschedule again. I promptly can emu order and went with Hellotech. I signed up with Hellotech on line and they had me scheduled and installed the same day. Hellotech is amazing and I would highly recommend them over Best Buy and geek squad.

I was scheduled to get a TV mounting service for my TV. I choose Geek Squad because it is associated with Best Buy though they are expensive.I got a date 3 weeks out. On the day of the service they called and said the installer is having flu symptoms and they were rescheduling it for another 3 weeks. I think they are just straight out lying to cover up their bad management and customer service. This is highly inconvenient and disappointing and terrible service from Best Buy. If they do not have people to do the install why the heck they are still selling this service on their website.

Hired them to install my T.V took the day off of work just to get a call telling me that they where not going to make it. They told me well we called you yesterday to tell you I was only called but Best Buy and told that my appointment was for today 11-18-20 between 12-8 when I told the installer that he said well I called yesterday and you didn’t pick up so oh well I told him there is a thing called voicemail he said he didn’t care but he could come out tomorrow instead very rude and hung up when I asked to talk to the supervisor.will never deal with Best Buy again for anything like this

My tv was installed, I went to work. The next day when I turned it on I had no sound. One of the techs told me just to text if I had any issues. I text and got no response. Geek Squad told me it would be a WEEK before someone could come out. Very disappointed. Going forward I will never purchase from Best Buy again

Too bad there is no “Zero” option. Installation appt was 90 minutes late. When they arrived, they wanted to collect $132 extra for installation due to TV’s location (fireplace) despite me letting the salesperson in the store know.

The agent mounted my tv with the internet router blocking it and shifted my entire tv stand and didn’t put it back. He didn’t follow the instructions I left for him. My mother-in-law was there but she didn’t know what she was doing. I called to ask them to come adjust the tv because it was way installed way to low and the supervisor said they only would for a full service charge. I will not be using geek squad again. It’s a shame because I have used them before and this is how they treat loyal customers.

The agents who installed were very professional and courteous. The communication of scheduling the installation was completely unacceptable. No direct communication about why my first schedule had to be canceled. Overall, very disappointed and did not feel like a valued customer. Best Buy did not even remotely try to accommodate my schedule or take my time into consideration.

Nobody showed up. When I called they said no appointment was scheduled. When I tried rescheduling online it gave me an error saying I already had an appointment and when I called back they could only schedule me for a 12 hour window a week later. Wasted an entire PTO day for this. Never coming back.

They never came on time and then kept re-scheduling and never came. Mislead me for three delivery schedules and forced me to cancel. Cost me a lot of time and inconvenience. I will never recommend this delivery and installation service. This group is separate from the store sales associates who were very helpful and considerate. This Tool Tech group better get their act together.

Purchased Geek Squad install service with a new TV. The whole process was a nightmare. First of all I was told at the store that they hide the cables in wall. Installers tell me that they can't do in-wall because of stud. I'm pretty sure they have done multiple fireplaces but for some reason they can't. Left the cables in a mess. Second the TV they brought in was cracked in the center. Model was being discontinued and had to pay more for the next model. TBH wasted 5hrs on this. I recommend you don't waste your money or time.

I just needed an external speaker hooked up. The appointment was from noon to 8:00PM. An email said the "technician"would be here between 1:00 PM and 3:00 PM. BY 6:00PM I started looking on line and discovered that the appointment was cancelled. No one told me. I called and the person said that the technician had cancelled the appointment and did not enter anything in his notes. Now I have to schedule another eight hour window. Like always, people apologize for screwing up without fixing the problem

I have never felt this disappointed by the service I was given. No one told me that Best Buy’s services are only good for one installation. Not only did they not tell me before, they waited until the very end to tell me each installment as $200 per install. For FOUR BOLTS! How crazy is that? Let me save another customer the heart ache.

They never showed up. My appointment was between 1:30-5:30pm.. called them at 6:30pm and they said they were still in route. Never called .. never came

Called Ashville store to schedule a tv install First call dropped as they tried to transfer cell. 2nd call resulted in a message that wait time was 47 minutes. agreed to a call back. got call back in about 47 min was told I was next in the que. Waited on hold more than 20 minutes. Agreed to a call back in 45 minutes. If this call back works I will have invested at least two hours to schedule a simple tv install. Disappointed with lack of service after signing up for total tech support

So two guys showed up to let me know there was an extra $99 charge to do the install over a fireplace and an extra $49 charge to add the support for a sound bar. They said I had a height issue and didn't bring a ladder. Do people really show up to install a TV arm at floor level? Was NOT impressed. Told them no and got a refund.

The 2 people who arrived to install the tv said they were not qualified to install it over a fireplace and that Best Buy would call me to schedule a qualified team. Best Buy never called. After a week I called Best Buy and that was the beginning of several unsuccessful attempts to get the tv installed.

The worst I had an appointment for Wednesday, August 15, 2021, and was told installation cant be done due to the wrong mount had in which I take full responsibility for. I was told by the technician to reschedule it thinking I can and get told I couldn't reschedule it because my order is still in transit, How if the work wasn't done I was told to wait for 24 hrs and it's now Saturday and still can't reschedule.

The Geek Squad did not do the installation. A third party contractor did the job. The installer was a thermostat specialist not a tv. Geek squad came after I complained but said due to the size of the tv the mount would wobble. Not satisfied at all.

Charged me double the agreed upon price. Will never do business with Best Buybagain .