Customer Ratings & Reviews

Very disappointed with the techs who installed and set-up our media-room tv connection and in-wall plate. We spent $99.99 on the in-wall plate and only part of it was used. Also, we didn't have any issues with our TV, AMP-receiver, and Cable receiver connections and now we having issues and not able to enjoy it like we used to. Techs did not setup our system like it should.

The installers were very nice but they utterly messed up the job. They mismeasured and had to readjust the TV multiple times, and in the end created SIX unnecessary holes in my drywall/studs. I dont think the installer knew basic math as his holes were drilled way off. I had to schedule a follow up to move the mount to correct position. I should have just done it myself to begin with.

Would give 0 stars if possible. They farmed out to 3rd party Manada, I specifically scheduled Geek Squad. Manada didn't show up at all and didn't have the decency to call. Never use Manada.

My wife and I were charged an extra $50 on top of the package I bought for TV Mounting. William put an hole in our wall for cords, but due to an existing fire barrier, he had to add an additional hole 2-3 inches in diameter elsewhere. He indicated they were not allowed to spackle or fix the incorrect hole. I paid $200 to do more work than the Best Buy representative.

I was scheduled for a delivery and setup between 7am and 11 am. I took time off work to be there. Unfortunately, they ghosted me. No call, No show. Not even a common courtesy to let me know they would be late or could not make it and needed to reschedule. A day later my item still shows it is on its way.

I scheduled an appointment two weeks in advance because they didn't have any availabilities on the weekends. On the day of my appointment, they asked me to reschedule because the tech called out and postpone my appointment to another week. So basically, I waited 2 weeks for nothing. GET IT TOGETHER BEST BUY! IT'S SUCH A WASTE OF MY TIME!

2nd appointment today and we were supposed to get our TV installed on our wall. The 1st appointment the installation team did not show up and today the bracket was broken and they didn’t have the cord cover. Now starting this over a 3rd time. I do not recommend this service. I am only trying one more time because I prepaid.

We have 3 times appointments for installation, - Nobody comes and all the times !!! First time 12/20/2023;( 11 - 3 pm; Second time 12/22/2023;( 7am-7pm) Last one today, 12/26/2023.( 7am-7pm) What we have to do???

Recommend always getting an adjustable mount as this one limits access

The mount was installed on a Saturday and the following came off the wall; my TV was damaged in the process as well. Now it’s taking a long time to get Best Buy to replace the damages caused by their technicians. So unprofessional!

They didn't complete the wotk. They showed up and that's about all

Horrible experience. I paid for sound at installation, but they didn’t seem to realize this and told me they couldn’t. They also couldn’t install bc it was brick, and that’s a different crew. So I prepaid, & took day off from work for nothing.

Took the day off from work to get my tv mounted and had an appointment between 8-12. So when 11:30 came around, something didn't feel right, so I called and was told, they don't know what happened and that I had to reschedule. At that moment, I told the guy nevermind, just give me a refund.

Everyone at Best Buy has been super helpful except for the Geek Squad technician who came to install our tv. Had issues on two occasions with the same technician. I’m sure it’s hit or miss based on the technician, we were just unlucky to get the same one twice. We bought our tv at Best Buy for their ability to provide service but would not do so again.

The agents installed tv angled up and not level. The we unable to connect to receiver Spent half time bad mouthing my system and trying to sell me stuff

The geek squad made large holes in the wall to install the TV and it turned out that the holes are not necessary but very visible once the TV was installed. The geek quad did not fill the holes and told me to hire a contractor instead.

I paid for an installation and cable hide (in the wall). I purchased the television mount and power cable concealment kit when I purchased the install. The installers told me they were told only to hang the television so they couldn’t conceal the cables too.

When they got done and I checked level with my level, it is a half inch out of level

Paid for the Premium Wall Mounting. Went to Best Buy the day of installation to ask what the best mount would be with pics of the wall. The delivery came and the Geek Squad wanted $100 more. When we showed them the agreement, they said it was worded incorrectly. Didnt know that the Geek Squad had Lawyers out in the field.

They didn't show up after confirming the details with a personal phonecall the night before. Since this same thing happened with our previous tv purchase, we canceled our total tech subscription.