Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38694 reviews
(38,694 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek squad snafu
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't show up after confirming the details with a personal phonecall the night before. Since this same thing happened with our previous tv purchase, we canceled our total tech subscription.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth $250
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were efficient but they wouldn't listen to me and mounted the tv too high - for $250 they should have listened to me. won't buy from you again.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Disapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. It was a bit of an obscure location but easily doable. I had tools and a ladder setup. Could not install. I will end up doing the install myself - which I would have done in the first place. I mainly needed an extra set of hands. Fortunately, they refunded.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Never use BBY installers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team were absolute hacks, TV was not level, scratched up wall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I would love to be writing a review of the service but they never showed up and never contacted me to let me know what was going on. Sat around all day for nothing.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Abel. Thank you for taking time to share this with us! I'm very sorry to hear about this appointment you had. It’s always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not happy for the money I paid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy the way of install. Crew came with basic tools and I had to go to Home Depot to buy pull cable however my contractor helped in getting the wires inside the pipe.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT SATISFIED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad never installed the TV because there was a problem with the additional cost that wasn't explained at the time of purchase.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Great installers but best buy policy was not clear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great workers but we ended up spending more because mounting over our fireplace. We already had the mount in the wall
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Sloppy Installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed - a few days after installation, wires dropped from the TV - sloppy installation and Tv stopped working
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Removed old TV without petmission
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Techs mounted TV and retrieved sound bar from the store which was not shipped with the delivery. Problem solved. After asking twice about hauling away the old TV and being told it's going upstairs to a bedroom, still took the TV away. If I could give a zero I would.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to reach out to them. My appointment keeps rescheduled. It is almost 4 months since I ordered the TV and it's still not mounted. I paid $199.99 for this service...
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Cancelled my delivery 2 times for mounting tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled my tv mounting service 2 days in a row!!!!!! Absolutely horrible service!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible experience!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This time was terrible didn't come on the date/time set! The it was hanging off the wall shortly after he finished!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer seems to have broke my sound bar during the installation. Now, the sound bar can not be controlled with the remote. Also, there is a terrible noise coming from it when it works.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Installer unable to connect Sonos two soundbars.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer unable to connect Sonos Soundbar (purchased at BestBuy 2019) to new living-room Samsung TV. Was also unable to reconnect Sonos Beam to bedroom TV.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Late late late
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Late. And bad customer service from Best Buy. Not happy customer.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Please don’t give Best Buy your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is the worst. No one showed up to my appointment. Support was awful and didn’t care at all.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled on me twice!! Plus they were giving me a 3rd party installer!! Bad business practice!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Booked a premium service and has passed more than one month and technician hasn't show up. Called several times to Geek Squad and nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Difficult Deliverly scheduling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery time was canceled and I wasn't informed. After being given a 12 hour window.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend