Customer Ratings & Reviews
- SKU:
- 5948506
Customer reviews
Rating 4.6 out of 5 stars with 38694 reviews
(38,694 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible service.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst service. The call center for the Geek squad was terrible- i will never use them again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service and very unprofessional customer service
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They put too high and expensive for just mount the tv I also buy in best buy and having a membership $290 too much
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
William Brooks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv does not work with my Direct TV box. It takes several remotes to makeit work.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Total fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent never returned to complete this job, which we paid for!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible - tv broken when delivered and Best Buy wouldn’t take it back or exchange despite multiple calls.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not recommend for the $
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived late, did not actually plug in or set up tv.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Wish I had 4 hands to give y’all 4 thumbs down.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.7-1 installation time, six hours later I’m told not sure when they are coming.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Severed my Internet Cable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with my service and the lack of response to my attempt to be resolve the issue.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Stewartville
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ive had nothing but bad luck with Best Buy and geek squad I will never deal with this Bunch again I'm sure you won't see my review on their web page
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share your feedback with us. It’s certainly disappointing to hear your experience has led you to question your future with Best Buy, as well as our Geek Squad. We apologize for any frustration your experience has caused you, but we hope you’ll give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not so great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst , it keeps freeze , don’t know where it gets clicked when you use remote
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Failed to install TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was horrible. Wish I could give a negative score.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Product not needed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not need the tilted hanging frame to hang my Dad's new TV
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
No one showed up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up at the scheduled appointment time
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friend