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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Many Extras provided.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered our new Samsung 65 In TV. A few years ago we downside our cars. Should have kept the SUV. Anyway, The agents called us before arrival. The agents arrived on time. The agents unpacked new unit. The agents removed the old unit and boxed it up. The agents connected the sound system, DVD player and connected the remote on the new unit. WE now have one remote to control all our devices. Oh so nice. Couldn't ask for better service and install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service rep arrived very early and removed tv from old wall, drove over to my new unit, and mounted it on the wall at new unit in a timely fashion.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very careful installation, I am an 85-inch TV. The TV feels great on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad, Yeah!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two very professional technicians installed my tv mount perfectly and then hung my 82” tv. They tested it and ensured all wiring was out of sight...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation was Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to the house were timely, respectful, and thorough. They provided advice and made sure everything was good. They even took it down once to ensure my wife was happy! Highly recommend - especially with the sensitivity of TV screens nowadays. They can easily be broken, so it’s best to have experts install it in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my television quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my 70 inch tv with the best buy mount that I purchased without any problems. they also made suggestions for the height of hanging, along with other mounting options based on their experience. they also connected the internet and made sure the channels were clear, and provided a tutorial for usage. James and his assistant were great, and provided a contact number if I had any issues or questions.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Excellent Service!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was here on time, friendly, very professional and super quick. He installed and set up everything perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Pro. job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very well done . A professional job. I do feel the cost could be a little more reasosnable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Wall Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great, came on time, worked efficiently, and connected everything exactly right. Would definitely use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Exceptional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very professional, they made sure everything was done correctly and explained everything to me.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Jib well done on my installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were great. Efficient and professional. They installed quickly and cleaned up after they were done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No-brainer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were super professional and really took the time. The took the TV off the wall three times, until we were completely satisfied with the placement. Absolute no-brainer to us as the mounting gives ultimate peace of mind!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Great service! Masked and safely distanced!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and hung our 65” tv! Very satisfied with the installation and highly recommend the Geek Squad services!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad did an amazing job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was quick, they were knowledgeable, professional and clean up after!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Our Geek Squad tech was wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician was wonderful. He was right on time, made sure the TV was mounted exactly where we wanted it and walked us through everything we purchased. He helped us set up the Sonos app and made sure we understood how to work it. He was friendly and patient with our questions. After the job was done, he took all of the boxes with him and also made sure we were refunded for a few services we ended up not needing. I can't say enough good about our experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    both technicians great. very knowledgeable and helpful, easy to understand, able to answer all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Perfect Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The three men who came to mount my TV were awesome. They came right at the time they said, the removed the old TV, and mounted the new TV and leveled it in less than 30 minutes. They were courteous and nice and left my home BETTER than then found it (one of them even dusted off stuff that had already been there). This was the second TV I had mounted and both times the service was outstanding.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Geek Squad is fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my tv quickly and ver professionally. Highly recommend getting them to mount your tvs.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great and caring service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old tv and mount removed, new mount and tv installed, old tv carried to basement. What made this a really special experience was the time spent cheerfully and patiently making sure that my 82 year old mother understood how to use the remote for the tv and Apple TV. They stayed until she was proficient using the remotes!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t recommend our installer Nate and his assistant enough. They were polite, punctual, cleaned up as they went along, even using a vacuum as they were drilling to clean up dust. They even organized all of the cords and cables, including the ones connecting equipment that they were not installing, so the area was neater. They were very patient showing us the features of the tv and how to work the remote.

    I would recommend this to a friend