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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 38,688 reviews
  • Rated 5 out of 5 stars

    These guys know their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The technicians who handled the uninstallation and reinstallation of my TVs were exceptionally helpful, courteous, and professional. Their expertise was evident, and I felt fully confident that the installation was done correctly and securely. I highly recommend using Geek Squad for this service if you’re relocating—it's absolutely worth it."

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Top notch install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best install and removal ever. The Geek Squad team was just awesome. Their care and concern for my TV and residence was top notch. I usually due these myself, but for price with this delicate large panel install it was so worth the price. Great job and top notch people.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Thorough & professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mario Gomez and Nickson Salor came on Sat. April 9, 2022 to install the tv on the wall. They were great; thorough & professional yet friendly, knew what they were doing, worked quickly with no mistakes, and left all clean. Asked me if I was satisfied with the placement, and made sure all was level. I want to acknowledge them both, wish the previous techs were like these 2 gentlemen.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great advice and an even greater job! The installation was on a tiled wall which proved challenging. However, it was handled by the team with both competence and consideration.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad has done it again!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduling date was 2 weeks out but extremely understandable due to Covid-19,so I knew that I had to be patient..but day before my appointment they called to ensure the appointment was still on..on the day of I received a heads up call that they were 30mins out.they literally came and installed my 75 inch Samsung in my living room in 30mins! Both techs had masks on and gloves the entire time..thanks again geek squad for the great installation!!highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, professional service. Everything was perfect. Installers took all the time necessary to explain the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team were super professional. 10/10 would hire them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV without any issues and connected all my devices. He offered to take my old tv for disposal and I was more than happy to let him.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    I can’t imagine ever installing a TV myself again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the LG C1 65” to my Whalen Xavier promptly. I removed all my devices and their wires before they arrived to make their job easier and reduce risk of damage to said devices. All I had to do was provide the mounting parts and connect the TV to the wi-fi so they could take a picture of it installed and in working order for their records. Great value due to the Totaltech membership I have.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad Mounted my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad worked efficiently and effectively to mount my TV quickly. They were extremely polite and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    professioinal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent prompt & professional service everything is working

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Pure Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd party service arranged by BB was amazing. They were in and out in 30 minutes. They delivered the TV and installed the mount I purchased elsewhere professionally and perfectly. They took the time to level it and show me how it worked as it was clearly a mount they had used before. I would absolutely recommend John and Byron again from Mastek

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Above and Beyond Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad crew was excellent. They wall mounted an 86 inch TV in my family room. When they opened the box they noticed the screen was cracked. They apologize profusely for the mishap. I told them I understood as it was not their fault. They rushed to the store picked up a brand new one and came back and mounted it for me. I really appreciated their follow through on ensuring that my needs were met.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I ever did was to have the Geek Squad set up my TV. They put together the TV stand [for which there were no directions] easily hooked it up to the cable & DVR and went thru all kinds of settings that I didn’t even know existed. Then showed me how to use the new remote control to switch between everything that my smart TV could do. I HIGHLY RECOMMEND that everyone do this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the geek squad services ti have 2 TVs (a 50" and a 75"). This was with 2 different installation teams and both were excellent. The one who did the 50" installation which included mounting and setup also had ti add a plastic wire conduit running down the wall to hide the wires from the TV. He did a very neat job. The team that did the 75" spent a lot of time with me adjusting the height and position of the TV for optimized viewing. Both teams were polite and efficient. I would highly recommend the service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 4 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my bracket n tv with sound bar and set tv up. They were well knowledgeable in all areas, professional and very friendly. I was impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Under the current COVID conditions, I had my new tv & other accompanying equipment installed by the Geek Squad team of Matt & Michael. They were AWESOME! Their professionalism, attention to detail & commitment to extreme safety during the pandemic conditions was exceptional! Everything was installed to my expectations, looks great & works fabulously! Thx guys for a job very well done! I highly recommend they send you for the next time I need Geek Squad support for my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Excellent Install On The Wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Professional, Fast Expert , Clean Instal !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a 55” TV and decided to have the Geek Squad mount the TV and do all the hook-ups. The money was well spent. The installers arrived at the appointed time and went right to work. The end result is just about perfect. The TV is wall-mounted, the Geeks did their work quickly and efficiently, cleaned up after themselves, programmed the remote and were gone within a couple of hours. The Geeks were friendly, polite and did everything necessary and they made sure we were comfortable with the installation. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Super agent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that delivered and installed my TV was super! He was friendly, knowledgeable, and extremely helpful. I had a lot of questions! He also cleaned up everything and took it with him. I don't know if it's something he did or if it's the nature of the beast, but it now takes me both my TV remote and my cable remote to start the TV. That's my only complaint. Otherwise, I was extremely pleased!

    I would recommend this to a friend