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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Reinstall 65" Flat Screen TV to the basement.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job. Both installers were professional, courteous, and knowledgeable. They explained the process and suggested alternative installation methods. Both individuals are excellent representatives of your organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a meticulous job mounting my new TV. It was difficult because they needed to relocate the existing mount so as not to block my sliding glass windows. They routed all the wires very cleanly and professionally and they cleaned up after themselves. I am completely satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical job expertly done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician expertly mounted our new TV with the heavy and sturdy wall mount. He was very polite, focused and careful, instilling the necessary trust in us that our precious TV was safely attached to the wall via a swivel mount. He also checked that all the settings on the TV and the connections worked properly, nicely organized the cable mess and synchronized the remotes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad did a great TV install !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 installers showed up and were very friendly ask where I wanted the TV mounted. Installed with the purchased in wall wire kit purchased. Did a good job checked after installation showed how to work the remote and cleaned up afterwards

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad's Professional Installation of my tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad team members worked together to quickly remove our existing television and replace it with our new one. They used a level to be sure it was properly mounted, made sure that the new tv interfaced with our existing remote controls as well as our router.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Such professional and neat work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job installed my 85 inch perfectly looks like it's supposed to great job

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad crew amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted my TV quickly. Took time to explain TV features and remote.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Very prompt, cordial and listened to what/where we wanted the wall extension socket, tv wall mount placed and they worked through the obstacles. Completed whole project in less than 1 hr, including instructing us in using the product. Have used Geek Squad in our home, multiple times, in 2 different states w/ very satisfying results each time.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    My TV was installed very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Professional installers arrived on time and were very professional and knowledgeable. They opened up my products & mounted my TV very quickly. They even cleaned up after themselves. I would definitely choose them again! Thank you so much!! I am considering ordering another TV and getting the same service again within the next 30 days.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    excellent modified installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent handled what was a more complicated install with the mount of a 65 inch tv going in an area that had been a built in entertainment center. He put the articulating mount in so the tv extended in front of the old walls as the the tv was about a foot wider than the old built out space. Great secure installation that works perfectly. Cleaned up afterward and was done in a very timely manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV/Display Setup & Mounting, up to 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The husband and wife team came out on time, and installed the new TV and mounted it on the wall. They were a heck of a team, and were a pleasure to see a couple working together. So nice and friendly, and they were efficient and quick, cleaned up the area when they left. A real pleasure to have them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad installed my tv very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job mounting my tv and connecting all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech was nothing less than outstanding. He removed old wall hung tv and replaced with new 55" tv. Old tv was heavy so he called in for an assistant to help remove from wall. He then mounted a new adjustable wall mount and hung the tv. Tech was exceptionally neat in appearance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    70 " tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Old tv was taken away by 1 team & 5 minutes later a 2nd team came with new tv to install. Very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, friendly team. Worked quickly, efficiently and very professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a My Best Buy Total member so this service was no added cost. I was a little skeptical I wouldn't be charged extra but I wasn't. The installer worked quickly, installed the tv mount, in-wall cable concealer, and my tv pretty quickly, without any mistakes.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Installed easily and Quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents that mounted my TV's were timely, communicative and efficient. I am very pleased with their work, and for two tv's they were done in under an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad is Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers that installed our 65” on the wall were very professional and knowledgeable. They did an excellent job

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    The best squad of one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best in home service I’ve ever purchased. My guys name was Josh, he came equipped and prepared with booties for the carpet and PPE because of COVID. Josh was extremely knowledgeable and explained everything to me about my new tv. He answered every question I had and set up was a snap! I definitely recommend geek squad especially for those with no skills when it comes to installing your own electronics.

    I would recommend this to a friend