Customer Ratings & Reviews

The agents worked most efficiently in assembling the stand and installing the TV set. I am really happy with the TV and have really been enjoying the Masters Golf tournament. The Geek Squad is a terrific adjunct to Best Buy. I am only sorry that I didn't get the set sooner, but better late than never. I have never been less than fully satisfied with the response and quality of service of the Geek Squad.

Great job in installation. Clean and professional.

The professional,knowledgeable and friendly service is well worth the cost of Geek Squad. I have a difficult time with new technology and the helpfulness and patience of the installers was SO HELPFUL to understanding how to use my new purchase. I highly recommend Geek Squad to anyone planning in home set up.

The team did a fabulous job of mounting the tv on the wall and setting it up. We are not very tech savvy and we truly appreciated their expertise. Also, they let us know when they were on the way and arrived right on time. Very professional

They mounted it perfectly and super fast. They were also pretty cool people. I love how you’re able to move the tv to the left and right for the perfect center and if you like it a little tilted you can too.

The service rep arrived very early and removed tv from old wall, drove over to my new unit, and mounted it on the wall at new unit in a timely fashion.

The Geek Squad was so amazing and helpful! Our new TV and mount were installed perfectly and we truly are enjoying it.

Ordering my service online was easy and the tech was very professional and courteous. Because of COVID-19, the tech arrived with a mask and covering over his clothes. He also had cones to mark off 6 feet of work space. The job was completed quickly and professionally. This is my 3rd time using Best Buy to come to my home and I will only use them.

Thanks for sending the best on the squad. Mr. Anthony Fernandez and Mr. Randell Phillips worked very well together displaying awesome professionalism and knowledge. They treated my home with respect and kept me informed at all times. I highly recommend them both on behalf of the Best Buy Geek Squad.. Thank you so very much !

Jose and his helper did a great job. I highly recommend Geek Squad Installation and Mounting! This service is free to Total Tech Members who buy NEW TV's at Best Buy and is a great deal. Oh, and make sure you request Geek Squad when you set up the install! Jose is an excellent installer and Marcus, the Store Manager in Irving, TX is awesome, too! Thank you.

TV mount works great. Easy to use. Makes the TV viewing more versatile for different angles.

Purchased this for my LG 80 inch TV. It is incredible how easy it is to move around the tv with it.

Great job mounting TV. Fast and efficient for Tv in home office.

Amazing service provided by punctual, and knowledgeable technicians.

The employee who sold us the TV did not try to up sale us. Friendly and knowledgeable about the TV we were looking to buy. The Tech's showed up on time to install the TV and completed the task quickly. They had great customer service. Over all we are always pleased shopping at Best Buy.

The techs arrived on time with a call just before getting here. They were polite and efficient. They installed the television on the wall with the cords inside the wall exactly where I wanted it. They picked up all the packing and removed it when they left. They made sure that everything worked and that I understood how to operate it before they left.

The agents did very good job of installation and very efficient service

Frank and Barney did a great job installing my mount and hanging the 75 inch LG. They were quick; knowledgeable, personable, and considerate. They made sure I was satisfied with the work they performed and cleaned up everything afterwards. They make a great team snd they probably receive a lot of accolades. Grest job.

The two installers did a much better job than I had expected, never having used Geek Squad services before. I had an existing mount that had to be moved a few inches higher and the did a great job installing a 75" TV. No muss, no fuss, no mess. Only issue was having to pay extra for a 12' HDMI cable - way overpriced at BB but but after spending >$3500 on a TV (more than my first new car), another $40 wasn't going to break me!

The techs came on time, mounted my tv with speed and experience. They then set it up with my accounts showing me how and also showed me a few things on how to use the new features of my tv. Absolutely great service. Couldn't ask for more.