Customer Ratings & Reviews

Love my frame,TV. I have a lot of wall art. It just fits right in! Geek squad guy was great. Answered my many questions, didn’t rush, and seemed to really care that I was able to understand how to use my new tv.

Agents mounted the TV and were very pleasant. They were great!

The service we received was excellent. We were fortunate to have two individuals that knew exactly what they were doing. They were extremely professional and excellent troubleshooters. They were respectful and clean up the mess after completing the project. This is the second time was had the Geek Squad doing service in our residence. Both times were completed with great quality.

The agents arrived on time and totally set up the TV and showed me how to use the remote. Very courteous agents willing to take the time with me to explain everything. Only drawback is they are not allowed to work on electrical outlets as they could not relocate my wall mount so the TV sets too low and I will have to rehang the TV myself

The Geek Squad was excellent- timely, professional, and mounted our new tv in no time! They also showed us our to use our mount since it pulls away from the wall and tilts/angles to either side. I would not hesitate to use Best Buy/Geek Squad for any of your needs!

It took 3 attempts to get my installation done. On the first try, the third party installer was very thorough and knowledgeable and spent over 4 hours trying to get my TV right. He played phone tag with customer service and personally went back to the store to get new mounts. Ultimately he stated that he did not have the authority to get my job done. He specifically stated that I should get the Geek Squad to do the job and not the third party that the Geek Squad assigned to me. The second time I specifically requested the Geek Squad, yet a third party was sent again at the improper time. The installation was incomplete. This again required me to make multiple calls to customer service to try and get a resolution. Finally, I was able to get the real Geek Squad in and everything was done correctly. I had a second TV installed the next day with the Geek Squad that was absolutely excellent. The only thing missing was a call back from the Geek Squad. I would have informed them that the set up caused my TIVO to overheat and shut down. I rearranged this myself so I did not need to have them come back. Bottom line is that if you have a very simple installation, the third party installation is fine, but if there is any complication, only the real Geek Squad can correct your situation efficiently. In addition, never call customer service with a problem. Go to the store where you can speak to a member directly. Even that can be a problem as I had to go to another Best Buy to get someone to send the real Geek Squad to service me. My rating is the average of the poor overall service I received, not the last visit from the Geek Squad which I would rate just short of perfect. It took 4 weeks to get things right.

The Geek squad {2 men } were ontime, quick, and friendly. They did a perfect job and knew what they were doing; I will definitely use them again

Best install guidance customer friendly and clean. I have highly recommended geek squad to family and friends Very impressed

The Geek Squad installed our new 65 inch Sony TV. They were very fast and professional. I really like tools they use to locate the studs, then set the screws. So glad I didn't try to do it myself. Plus, after we got some new furniture, we needed to move the TV about 10 inches. Thanks to being a Total Tech Support Member, it was a reasonable charge to get them back and move it. Once again a timely install and professional.

The guys was really professional and was on time. They also sold me a better quality tv mount for the same price

Devon LaPlante was the absolute best! He was on time, professional, and so patient with my non tech ability. He was so nice and respectful and took the time to explain everything. Devon is absolutely the one you want to show up at your house! He made a stressful situation, stress free. He wrote tge book on how to treat senior customers! Thank you Devon!

They arrived on time and were very efficient with the installation and patient with me, taking time to explain how the tv worked before they left

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Guys were exceptional! Professional and courteous. TV up on wall in less than a hour. Cleaned up after and hauled away boxes for mounting bracket and 75 inch TV. Definitely recommend! Unfortunately, delivery and setup will not be part of the updated Total Tech package.

The crew that installed our Sony Bravia 7 were polite and very professional. We appreciated their efforts to make the installation perfect.

I definitely recommend this, no matter how much you think installation is easy and you can do this yourself, those guys have gadgets and stuff to get the job done perfectly with NO DAMAGE and ONG they can hide all your wires and give you advices on how to take care of your device to last even longer , I love it

Geek Squad - Steve, was very professional and efficient when installing our new 55”TV on the wall. He was very respectful of our living room, and careful not to make a mess, and cleaned up after himself. He explained everything and made sure we understood what he was saying. Was very pleased with his service!!

Great service. Conscientious install. Very knowledgeable about products. Everything set-up efficiently.

The agents called to verify appointment which is ware these days. Wanted to verify instillation as no wall mount purchased. I text to confirm that it was just a delivery. Both techs were professional and knowledgeable of features and setup went smoothly.

Very awesome Service and was set up quickly . Thanks Geek Squad.