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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 38,688 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up TV and programmed universal remote. The guys were knowledgeable and efficient and very very kind. Thanks so much.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Friendly, quick and clean!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service. The guys were friendly, quick and very helpful in getting my new TV set-up and mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael from the Geek Squad mounted my TV on a tricky wall with little or no damage. He went over instructions until I was certain I understood which remote I need for which operation. He cleaned up thoroughly when he was finished. He set up everything needed, but couldn't get my aged DVD player to connect to the TV. That was a disappointment but an understandable situation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Very efficient and knowledgable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the installation team. As stated above, they were very efficient and knowledgable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I highly recommend the Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were really great! They were fast, explained everything to me. Installed really well. Cleaned everything up and patiently taught me how to download all my apps needed. Really amazing guys. I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv's mounted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great my only compliant was that the price that was told to me me was way different after service was rendered.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents explained the process and options. They removed my old TV, were very friendly, hooked up all my devices, and left my home as clean as when they arived. Well done.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the installation. Professional and made sure we were happy with each step.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    85" TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the crew was prompt and effecient in their task. synched all the components as requsted. The installer had a trainee with him and was very instructive to the trainee to ensure he knew what to do in the future. THe installer was Kyle Johnsona and I appreciate his professionalism and efforts. Everything works very well

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 agents came out Super professional Efficient Awesome overall They did an outstanding job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD - GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase went well and the Geek Squad tech was great. Edgar (my tech) explained everything in detail. You would not have known it was a wall installation because there was not a spec of plaster dust anywhere. He even advised me to get a smaller cable box from Comcast so he could place it on the back of the wall mount. PERFECT!!!! Just another reason I am happy to be a member of Total Tech support.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation of Insignia TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was exceptional and they knew all I needed to add apps and get everything going. They had experience in my subdivision and knew exactly what to do to add the mount for the TV

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    TV is easy to use, the perfectsize The sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and sound Easy to use The geek squad service was wonderful

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional friendly installers. Super fast installation. Very knowledgeable and explained everything

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad to the Rescue!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brady and Geek Squad team member did an Outstanding Job of disconnecting the old tv and mounting the new tv, purchased at Best Buy. They were prompt in arriving, quick to fix the issues, and conscientious in answering our questions regarding the new set up. The Geek Squad never fails in exceeding all expectations! We're So Thankful for their expert assistance!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome install experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and Jessie did an awesome job. It was very apparent of their install knowledge and experience while doing the job. In the end my TV looks great hanging on the wall and works awesome. Thank you Nick, Jessie and Best Buy Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great television - sound, picture and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous. They arrived in a timely manner. Kept me aware during installation, catered to my wants as far as final position and approval of the work done.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who mounted my TV were very knowledgeable and were very precise with measuring to make sure it looked balanced on the wall… they were also very nice and wanted to make sure I was happy with their work before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squat installed my two televisions.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians from Best Buy delivered and installed my two new televisions. They were efficient, fast and polite.

    I would recommend this to a friend