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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 38,692 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect for having your new TV wall mounted!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my parents with their 77" TV since I knew they wouldn't get it mounted otherwise. They said the installers were amazing, polite, and mounted the TV perfectly. They are so excited to have the rest of their room back, without the TV stand, and the TV looks amazing on the wall. Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Tv mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was done efficiently and professionally. The installers were very careful in the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two geek squad personnel arrived within the designated times and quickly and professionally attached the mount and tv on my patio. These guys were an awesome team! They were personal and kept me informed, made sure everything was working properly and then walked me through to ensure I understood operation. Very impressive and muchly appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    5 Stars To The 3rd Party Company

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars to the 3rd party company hired to install/mount my TV. Best Buy gets 0 stars for the ordering process ans customer service. All their installations ans mounting are done via a 3rd party. Mike, the person that mounted my TV, was absolutely amazing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted it perfectly and super fast. They were also pretty cool people. I love how you’re able to move the tv to the left and right for the perfect center and if you like it a little tilted you can too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent professional TV delivery and wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris (lead) and Chuck were outstanding!!! Called the day before and 15 minutes out. Were extremely caution and clean, performing all work quickly. They performed wall mounting and in-wall cabling, ensuring that all worked properly with a clean and professional look. GREAT job, and well worth the $200 for the install and removal of my old TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is our own personal tech dept.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Geek Squad client for years. We are moving and had a crew at our house today to take down two large-screen TVs from their mounts. The team arrived on time and were done in less than an hour, so we are all set for our move. The team provided excellent service, as usual. Geek Squad is like having our own personal tech department on call. We can't live without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Kind, Clean & Very Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Two ppl came and they were very kind and helpful. They knew what they were doing and ran back to their van a lot to get what they needed to help (there was an issue w power source). Each time they ran in and out they put on their shoe covers which I greatly appreciated since we are a no shoe household (and I didn’t tell them). They also didn’t smell! : ) sometimes I’ve had installation employees smell like cigarettes, sweat, etc - but not these team members!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was rad…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who came were respectful of our home, quick in mounting the tv and very knowledgeable. They were on time. They answered all questions and provided great service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mount, easy to install and handle. Great foe self installers. Used it for both a 65” and 55”TVs.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Valerie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend having the Geek Squad install TV's. The crew that came out for ours were very professional and knew exactly what to do without hesitance. Courteous was also a key factor. These guys were the full package. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Absolute PROFESSIONALS!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Mounting Service for TV’s (ours was 85”) is a “no brainer”. The guys showed up we’re exceptionally polite and professional! They came with everything the needed to mount the TV (tool wise - you have to provide the mount) and not only hung the TV and connected everything...but took the time to program our remotes and walk my wife and I through everything! These guys are PRO’S!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality, easy to use and quickly installed reasonably priced

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    oled wall install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this was money well spent! The squad was very courteous and very clean in everything they did. They assisted in choosing the correct location and then was very precise in cutting holes and attaching the mount. They made it possible for me to add another cable without having to remove the tv...something I greatly appreciated. They gave basic use information, but after they left I was disappointed they didn't go over how to use more functions of the tv (ie voice remote, adding apps)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful, Creative Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful and creative in installing my Samsung Frame TV. They were apologetic about the fact that Samsung does not disclose the cords and boxes which are part and parcel to the TV in its marketing; unless special measures are taken, the the cords and boxes must be installed and visible outside of the frame, meaning that the Frame looks like the TV it is, not the artwork it is supposed to resemble. The agents worked around the problem and did the best they could to minimize the appearance of the cord and box in installing the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Attention to Detail of the Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job with attention to detail. The team even spent time to ensure that the TV was lined up to the best height and location on the wall to ensure the optimal viewing angle. They also explained various details on its setup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad agent was exceptional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent mounted and installed my Samsung 55” tv to the wall as well as connected everything to my Xfinity service. He was very helpful and explained step by step what he was doing until the end. He was exceptional and went over and beyond to help us feel comfortable by having patience and taking the time to explain and show us how to use our new tv.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great Installation and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad technicians were professional and knowledgeable in replacing my TV. The TV was replaced under warranty. The replacement and set up was performed by well trained technicians. Thanks to my professional Geek Squad representatives.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad Home Theatre Mount and INSTALL!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs who installed BOTH of my TVs AND soundbar on the walls were professional and knowledgeable. They were very efficient and cared about the customers viewing experience. I would ONLY recommend Best Buys Install Services for the home theatre and TV Mounting.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Geek squad knew what they were doing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and installed the tv, made all the necessary connections and ran it through its paces. They also picked up all styrofoam pieces, cardboard and other miscellaneous wrappers. They were fast and efficient. I think they assumed that I knew more than I actually knew, but they were very professional, courteous and knowledgeable.

    I would recommend this to a friend