Customer Ratings & Reviews

The guys who mounted my TV were very knowledgeable and were very precise with measuring to make sure it looked balanced on the wall… they were also very nice and wanted to make sure I was happy with their work before they left.

These guys were really great! They were fast, explained everything to me. Installed really well. Cleaned everything up and patiently taught me how to download all my apps needed. Really amazing guys. I highly recommend them.

Cheek swab so professional came out and mounted my television in what felt like minutes they were very educational walk us through the entire process connected the sound bar gave us a demonstration wore mask and practice the necessary safety measures I felt completely honored to have Best Buy in my home and was completely satisfied with the service that I received thank you Best Buy

The Total Tech squad were professional, kind and amazing! They mounted the bracket to the wall with such perfection Placed Curved TV on and set it all up for us! We are thrilled with the expertise and wealth of knowledge. They answered all our questions effectively! Josh is definitely an asset to Best Buy!

The tech guy did more than install our tv. The install was clean and efficient and all was programmed to work. Her even have is a brief tutorial on how to use the tv, know than the "quick" start. He even told is how we could save on teckie stuff that would have faced even more on the install.

We purchased the Geek Squad installation and mounting for our 55" Samsung for our console which can be lowered and raised as we desire. The Geek Squad (Andy & Alex) not only did a perfect job of installation and mounting of the TV, but provided excellent, detailed training on all the features available on the Samsung smart TV. We were very, very impressed with the work of Andy and Alex and would strongly recommend them to anyone needed TV connection and mounting.

The mounting was great! They know what they are doing. However, I have a serious issue with my credit card statement. I visited the store twice with this issue and each time I was told that the issue was resolved, but the issue is still unresolved. The statement shows the purchase of a TV that I did not purchase, but I purchased a lower-priced TV. The statement also does not display the name of the item that I purchased. This created a complex issue. The statement should be straight forward. I was planning to buy a new washer and dryer, but because of these issues, I have decided to go to R. C Willis to make that purchase rather than Best Buy.

Cas, the Geek Squad service Tech, was on time, worked quickly and efficiently. She explained the process thoroughly, and when finished with the installation, explained how everything worked. Cas works out of the Edwardsville, IL store. Even though I live in St. Louis, I would prefer working with her again, should a need arise. Thank you, Cas!

They did a good job in the installation of a new 65" tv, wall mount, sound bar, and 24" tv. They handled the xfinity remotes well and helped install several streaming services too. Two minor issues were that the cable box that he mounted to the back of the 24" tv is now falling off after just a few weeks and they did not have time to explain how to adjust the sound bar to better pick out dialogue from the background music and noise. I guess I expected more for the price!

Did a great job on installation. Were ontime and cleaned up before leaving. Were extremely helpful on setting up the TV, sound bar, and DVD.

I really had an awesome experience, the technicians arrived on time and they explained everything to us and they mounted a 70 inch tv for us and there expertise should not go unnoticed.

The two reps that came swiftly got my 85" Sony TV up a flight of stairs and expertly installed the bracket and asked me where to drill and all of that. I told them they are the experts, so I went with what they suggested and everything has been hunky-dory. Very quick service, they placed a mat to cover the hardwood floors while installing, they worked well together, brought two trucks so they communicated to each other which tools they had and needed. Honestly, they were top-notch especially considering the physical labor involved in getting the super-large TV up the skinny flight of stairs in the first place. Arrived pretty much on time, too. Nice guys, very responsive, very helpful. I think it is just a no-brainer to pay for GeekSquad installation if you purchase such a great product. You get what you pay for, and probably then some.

The guys were fast, professional and expert at mounting and seting everything up. I'm pretty tech savvy so I kept having to tell them i could run and set up my 7.2 sound system later! I just needed them for the TV delivery,mounting and setup cuz I cant lift any of them.

I used the Geek Squad to remove my old LED TV and mount my new 4K TV in its place. I'm fairly savvy with connections, but there's no way I could have handled the mounting and removal of the old set due to size and weight. The guys were within the time window, called ahead before arrival, and took care to make sure everything was setup and working in a way I understood before leaving. Would definitely use the service again for something like this.

Geek Squad agent (JOE), was pleasant, friendly,and went right to work. I only had to tell him what height I wanted the TV to be (he asked), He explained what he was doing. He had to cut through 2 layers of sheet rock which wasn't expected, but he got the job done. He explained the new remote and how to get to my VCR/DVD combo, and Netflix. Overall, he is an excellent agent/worker for Geek Squad!

The installation was excellent! They called an hour before to let me know that they were running a little later than expected. They showed up when they said they were and were in and out very quickly. They were polite and left the job area neat.

After purchasing our 4K TV the Geek Squad arrived as promised and quickly set up our new tv. They spent time showing us the many features of our new tv and explained that we needed Verizon to come out and install new boxes for the best reception. The story with Verizon was a nightmare

Bought an LG C2. First one was out of box and made a popping sound when changing channels. Geek squad came out to replace tv but said it was cable box. Called cable company and swapped box but tv still popped. Reordered tv and had it installed. No popping but guessing on settings for best cable tv picture. Also, when watching baseball and golf, ball either disappeared got flashy for a moment. Very noticeable. Tried all motion settings to no avail. For a 120hz oled tv, it does not handle motion as well as 60hz LCD tvs. Geek squad saying its my cable service, never had motion problems before so i blame it on tv. I like tv for general sound and picture quality but dont understand motion issues when tracking a white ball. It also took 2 months to get tv that didnt pop when changing channels. Overall disappointed with Best Buy and LG product that was rated top tv for 2023. Would not buy this tv or anything from Best Buy in future.

Only because we couldn't make the full function mounting bracket work without using anchors, and the Tech didn't feel comfortable using them. Even at that, he did an exceptional job, was very knowledgable, and went the extra effort to make sure the job was complete, and to the best of my satisfaction. Best But has always done a good job installing, and/or repairing my electronics.

Couldn't have asked for better service. They were polite, helpful in answering all my questions, careful and conscientious with the tv and my property, and very fast with the installation. They even bring a level to make sure the tv is straight! I would highly recommend this service.