Customer Ratings & Reviews

The agents went above and beyond !!! Thanks again for the professionalism and great customer service ! They also came just in time

Absolutely love our new Sony OLED 77 inch television. Great service from the technicians who installed it on the wall and set it up with all my different devices. 10/10!

I was pleased with Best Buy's help in deciding which Smart TV to purchase. I chose a Smart TV, a Samsung 55" OLED. I was delighted with the delivery and the setup from their Geek Squad, who also gave me detailed instructions on operating my new Samsung Smart TV. I am a delighted customer of Best Buy and thank them for excellent service to me, a Senior citizen!

They did a good job. Very nice and quick. Didn’t leave a mess either

The agents did a good job hanging my TV up. Let’s go

They did a great job mounting and setting up the TV. Provided some helpful information regarding the device. Definitely would use this service again!

The guys were awesome! They did a perfect job installing the large mounting bracket and making sure everything was just right before leaving. Good job, fellas!

Three great installations by TotalTech. Patrick and Sayyid were top-notch. This was not an easy day for them. It involved three OLED TVs being mounted and three TVs being moved. It was a three-way install. I had an existing 77" OLED TV moved from over the fireplace to the main bedroom. The 65" OLED TV in the main bedroom had to be moved to the downstairs bedroom to replace an older Sony LED TV. The final piece was to install the new 83" OLED TV over the fireplace. Although it seemed like it was going to be a relatively simple process, it became very complex and time-consuming due to an older style mount I had downstairs. Patrick and Sayyid were so PATIENT and worked almost eight hours without a break to get everything set up properly. These two guys are my heroes. I love my TotalTech membership. .

The gueek squad rocks! TV installed as i wanted, no resistance, both instalkers went out of their way to explain everything including asking me my opinion on every step so could merge tv with my exising audio video equipment.

These guys were SO FAST and kept the area very clean. They were a little early, so I told them I hadn’t finished moving things from in front of the wall in question. They said “no worries, we’ll help!” When they saw the area, they said no need to move things, they could work around it! That was nice! Hardly anything to “put back.” And they worked so fast, still taking time to offer different placements. They also suggested a little higher on the wall, so it was more comfortable watching from bed. I hadn’t even thought of that, and boy, were they right!!! They set up my new TV (I am technologically disadvantaged-read “OLD”) and made sure I understood all of the features of the remote. I really needed that, as I am new here, and never had Roku. THAT was really helpful!! I paid for white glove delivery, and they even cleaned up, took the old tv and all the packing materials away. That was great, since I am in a wheelchair. I will definetly have any future TVs installed with this same service. They knew so many tricks of the trade that I Never would have THOUGHT of, even if I was young and able-bodied!! This has been a great experience, and they were so nice, and I have such a GREAT outcome. I am so happy with the results!!!

Very helpful an informative. Wonderful job and explained to my husband make sure he understood. Knowing he had stroke and sometimes has hard time with technology. They were great.

The TV was mounted perfectly on the wall, with an add on IWPE Bundle, so the power to the TV and a Apple TV 4k mounted behind the TV is hidden in the wall. Using WiFi to run the TV and Apple TV 4k, there are no cables showing anywhere. At the bottom of the IWPE there is a detachable power cable that plugs into my power outlet mounted surge protector.

The Geek Squad team, Aaron and his coworker, arrived on time and did a very professional job installing our equipment. They listened to our needs and concerns about the equipment. They took good care of our existing furniture and did a meticulous job setting everything up and routing the cables.

The agents came and set up my TV on the wall, I bought the TV and mount from Amazon but the mount did not reach the studs in my wall. I was able to buy a mount from them on the spot and return my amazon one. They did a great job measuring everything, like the distance from the wall to my sectional, and determining the right height and tilt.

Great TV! Awesome picture quality and the Geek Squad did a fantastic job! Very happy with it and highly recommend it!

The agents unpacked my tv and mount. The assembled everything and mounted the tv and cable guide quickly and efficiently. They set up the tv and told me how to get the most from it. They cleaned up everything. It was a great install. I couldn’t be happier

The agents mounted a tv wall mount and new tv. They also connected and tested the other existing components. They were friendly, knowledgeable, on-time and did a reasonable clean-up.

The Geek Squad personnel were on time, courteous, professional, knowledgeable and cautious of installing a 75”wall mounted TV.

The agents were on time, courteous and respectful (slipped on the coverings that protect the client's home), and securely mounted my 55 inch TV to the wall in less than 15 minutes!!! WOW!!!

Geek squad was very professional and knew exactly what they were doing. Cleaned up after them self. Gave us a lesson on the remote and tv, which we greatly appreciated. Highly recommend Geek Squad!!