Customer Ratings & Reviews

Great mount, and excellent job by the Geek Squad to install.

Geek Squad service was great! They called before arrival and showed up on time. When our existing TV mount didn't work with the TV we purchased, one of the agents went back to the store and got one that did. We did not have to reschedule; everything was completed as scheduled!

I love the TV. It is exactly what I wanted. It is easy to turn on and off. I love the large picture. The color is amazing. The Geek squad made sure that the TV and cable were set up correctly.

We had 4 wall mounts and 4 TV's to be installed. They worked as fast as they could and did a very good job.

The totalcare membership has been the best investment as a new homeowner. They did a professional installation of the TV mount and TV in the best spot. They consulted me before installation and finished quickly.

Installation was done efficiently and professionally. The installers were very careful in the process.

Geek Squad agent (JOE), was pleasant, friendly,and went right to work. I only had to tell him what height I wanted the TV to be (he asked), He explained what he was doing. He had to cut through 2 layers of sheet rock which wasn't expected, but he got the job done. He explained the new remote and how to get to my VCR/DVD combo, and Netflix. Overall, he is an excellent agent/worker for Geek Squad!

Very professional and courteous. They arrived in a timely manner. Kept me aware during installation, catered to my wants as far as final position and approval of the work done.

very professional. Mounted the TVs and sound bars and explained the controls

4 yrs ago I purchased a 75”TV from Best Buy and had Geek Squad deliver and replace the one I already had hanging on the wall. When I recently had to purchase a replacement, did’nt hesitate to have them do the same. I ended up buying 2 replacement TVs. They took down the old TVs, replaced HDMI and hung the New TVs. The guys were very knowledgeable and respectable.

The crew was polite, efficient and did a great job. They were very accommodating to our needs and did not rush the project

The Geek Squad was right on time, and installed our TV quickly. We had not purchased a new wall mount, as the new TV was the same size as the old. The service guys had to do a bit of adjusting, but made the mount work perfectly.

Great Job, very quick and efficient and removed all the packaging

Our purchase/delivery got very complicated and we were extremely disappointed. We called the Stillwater, OK store to buy and arrange everything but our phone rep was not in store and DID NOT LISTEN to our install address. He scheduled our install at our Texas address even though we told him 4-5 times it was a Stillwater, OK INSTALL! It was a mess. One man in corporate helped us tremendously and once he got installers rerouted they were superb. I was very sad to learn just because you call a store location you do not get the store! That I do not like!

They were great. I already had the wall mount so they just had to mount the television. They were great, careful of the wall and surrounding surfaces. I will miss having Geek Squad in home service.

Best Buy's geek squad is pretty awesome. 2 People arrived to set up our new television. They were respectful and had our TV up and running pretty quickly. This is why we use Best Buy, because of the personal connection and ease of mind with our new television.

The technicians from Best Buy delivered and installed my two new televisions. They were efficient, fast and polite.

Once the geek squad arrived, it was 2 days after they were supposed to be there, probably because either the wrong phone number or not having the gate code, the installers did a great job, and their expertise was unmatched. They also provided me with handy hints on items that would utilize the system better without seeing the wiring.

The two people who came to install the TV were skilled pros, as well as fun to have around. They did a perfect job of mounting the TV in the wall and didn't leave until they had turned on the set and made sure that everything it was working perfectly. Many thanks!

Geek squad did an excellent job! They confirmed the exact mounting location, securely mounting an extra large (98 inch) TV, and cleaned up their mess along the way. Highly recommend for a safe and worry free service.