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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 220 Showing 4,381-4,400 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad was terrific.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. I already had the wall mount so they just had to mount the television. They were great, careful of the wall and surrounding surfaces. I will miss having Geek Squad in home service.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were phenomenal. They just didnt install our huge tv. They spoke intelligently when we asked them questions. They set it all up and when they left, we didnt have to do anything but enjoy our beautiful shows in our beautiful living room.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and very good support for my 85 inch TV

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great job installing my new 65” tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was professional, knowledgeable, and courteous. The tv and sound system is exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Spectacular Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up qas amazing. Agent even had to go and get another TV when the original one would not turn on.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to mount my televisions was nice, knowledgeable and professional. He allowed me time to decide the exact location of where I wanted the televisions placed on the wall. He gave recommendations and his opinions, but allowed me to make the final decision. He programmed the remotes, and completed any required configurations. He didn't get a 5 star rating because I noticed an extra hole, the size of a nickel, behind the television in one of the bedrooms. It's behind the screen so I didn't see it until after he'd left. I see wall patchwork in my future. Overall, this was a good experience, and I recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Samsung tv Good size, 55 and the pix is clear

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Lacey of the Geek Squad is THE BEST !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On Oct.28, 2021, Lacey from the Geek Squad did our wall mount for a new T.V. She also adjusted other T.V. Comcast boxes and handsets. Additionally, she was incredibly informative and explained many things to me and encouraged me to call her if I needed any help. Appointment was conducted in a timely manner and I was given updates before. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great service and installation from Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians quickly mounted my TV in no time. very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great install by Geek Squad agent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After experiencing frustration with installing a big screen TV in my living room a couple of years ago I decided to have Geek Squad install my new LG OLED 55 inch in the master bedroom. It was a great experience. The agent was fast and synced all my devices to the new TV. It was a great experience and I will have Geek Squad install a replacement for the living room TV in the near future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great attention to detail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 65" LG TV and a wall mount. The Geek Squad did a great job with the TV installation, and thoroughly explained the options in the TV menu. They also installed the TV on a Rocketfish wall mount purchased from Best Buy. Great attention to detail, explained how to use the mount, and then cleaned up after their work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a superb job of installing my TV. They were knowledgeable, organized, and cleaned up any mess that was created. They were also very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TVWall mount … Excellent Job!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my TV with professionalism and care and followed all my building’s HOA rules without a problem. They had a great attitude and were very helpful and nice. I recommend them without hesitation. They were even early which was nice and the updated me the new schedule in addition to calling the day before about their estimate arrival time. The did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install crew was professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install crew did a great job installing units and both TV to the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad technicians installed both TVs quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were courteous and did a great job putting up our 85” and 43” televisions in our basement. They cleaned up afterwards and answered all my questions. They installed and set up the televisions.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very professional, knowledgeable and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Jared is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared is the best! Such a professional and efficient installer! Great personality and very knowledgeable! He made sure I knew how to work my new TV before he left… made sure my place was near and tidy when he took away all the boxes and old equipment!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Mounted Three TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could remember his name, but he was the most efficient, fastest and highest quality installer I have ever had. He installed three big screens in under an hour and a half flat and reprogrammed my TVs to make it easier to switch between the apps and different media without me even asking! Can't say enough great things about him.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team of 2 came and were courteous and professional. They made quick work of my old set, handle my new one with care and set things up very quickly. They turned off the settings that would have annoyed me. Overall, they save me a ton of time and I would highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    BIG TV INSTALLED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was placed on the fireplace and all my devices/available programs were added the Guy did a great job.

    I would recommend this to a friend