Customer Ratings & Reviews

Installed huge TV on wall mount. Something I could never done myself Secured perfectly

Good TV and good service ,geek people were in time and did a good job

The agents arrived on time and mounted and set up the TV. They even took time to show me the channels available

Installers did a great job. They were punctual, courteous, and thorough.

Marco & Jacob installed and mounted our TV quickly and hooked everything up back up. They answered all our questions ( even stupid ones) and stayed until we were satisfied that we could work our new TV. Everything operated they way it should and we were very happy with them both.

My TV had to be returned and replaced. The first team of agents (Geek Squad) was great. They installed the equipment and made sure everything was working correctly, and set controls so we could operate the TV efficiently. The team that brought the replacement was from a company they apparently hired out to. The installation was okay but not quite as good as it had been. The controls and apps are hard to find, and we cannot find the cable or anything without searching through everything. The first team deserves 5 stars. I'm not rating the second team.

What a great job was done to install my TV mount. The service was great and they did a fantastic job.

LOVE THE QUALITY OF THE PICTURE. SO GLAD I DECIDED ON THE BETTER MODEL TV BECAUSE THE PICTURE IS AWESOME. Also had Geek Squad install it and they were AWESOME as well. They gave me a great tutorial on how to switch from my Apple TV to regular tv and also to the RUKO that is part of the TV package. Great Service by the Geek Squad on a Saturday morning!

Took two attempts because the first TV (bought as Like New, but had burn-in) and my installer gave excellent suggestions as to exactly which TV to get and which mount would be best for that TV with my walls.

Brian and his colleague (apologies but I do not recall his name) from the Springfield, VA location were great. They were prompt, courteous, extremely knowledgeable and I will definitely use them again. The mounted our 75 inch tv in less than 10 minutes and Brian had some great recommendations for our family room downstairs.

The service was great and the installers were very professional and nice. I’m enjoying my TV being mounted.

Can’t say enough about the guys that installed and setup my TV. I could not believe how fast they performed a complete in wall installation of a large 77 inch TV. Including setting it up and explaining everything about my new TV. They were courteous, knowledgeable and did a great job.

The installer was a contractor, not a BestBuy employee. He knew the job very well, and worked quickly and efficiently. He had miscellaneous parts (bolts etc) in his tool kit and did not to back & forth to tge truck for tools, etc. Personable and professional. I offered to help, but he handled everything. He removed the old TV from the wall mount and installed the new TV. Then very precisely centered it and arranged the cables to minimize their presence. Afterwards, we checked the TV operation; the channels seemed fine, but the wifi signal was weak making it difficult to stream channels. After he left, i checked the TV channels and most were missing. This was a cable company issue, not an installation issue. But after a half hour on the phone with the cable company tech person, all channels were available and functioning. The installer did an excellent job.

The gentleman that installed my t.v. was very very good.I can not say enough about his manners and knowledge.

Great job installing my 75” TV. They knew what they were doing and listened to what I needed. They were very careful as well.

Geek Squad mounted my TV and reviewed with us its operation. Total Tech is the only way for our family to deal with installation, and all tech help! The excellence of the Geek Squad people is what makes Best Buy my only choice for electronics and tech items.

The agents were on time, friendly and hard working. They stated they were unable to use the TV wall mount I purchased from Amazon.com. Since I wanted my tv hung I purchased on from the agents. “Luckily” they happened to have a brand new tv mount in their van. I don’t know if BestBuy forces the Geek Squad to push BestBuy products in their customers home. Just seemed very suspicious.

Al I can say is Awesome. The team was very professional and very knowledgeable of the work.

The two people that came to install the mount and the TV were incredible! One of them even put on shoe covers to keep the snow off the carpet. They even took the big boxes with them! Great service.

Installers were great. They deserve 5 stars. However, Best Buy required an additional, unexpected $130 fee because the installation was over a fireplace. I was not asked about where the install would be or told of the additional fee, In fact, the install did not require any additional work because my contractor, in rebuilding the fireplace, installed a well anchored base for the TV bracket. All the installers needed to do was to screw in the bracket. Of course, because the guys were not allowed to do the install without the fee being paid, I paid it unhappily,