Customer Ratings & Reviews

I have used the Geek squad multiple times and have nothing but praise for the professionalism and quality of the work! both Jeff and Sean have been to our home each time, and in our opinion, there is no better team!

The agent arrived at the time scheduled, was pleasant in appearance and manner, and was professional in his work. I have had an annual contract with the Geek Squad for many years and have always been completely satisfied with their service.

The 2 techs were very helpful. They explained everything in detail. The did a great job installing the tv.

Great service. Mounting was completed by Zach quickly and cleanly. Zach was very responsive and courteous. Even went back to store when we realized a new power strip was needed to complete the installation! Another great reason to keep the Total Tech!!!

The installation was excellent as I mentioned before but it’s too expensive, so I would not choose to go with Best Buy again in the future even though they’ve done the last three for televisions that I had, I won’t use them again because the price is going up too much

The crew was polite, efficient and did a great job. They were very accommodating to our needs and did not rush the project

Courteous, professional, and go above and beyond. Definitely would like these guys to install future TVs.

I mounted my previous TV above my fireplace. I decided to have Geek Squad do it for me this time. That is the only way to go. The Geek Squad mounted my TV, mounted my sound bar and hooked up my XBox in 2 1/2 hours. They made all the wiring look neat and hidden. They did in a couple of hours what would have taken me a couple of days to do myself. Definitely the only way to go.

Geek Squad didn't keep their appointments but we were able to pick this TV and wall mount at the store to install this ourselves. Clear instructions and there was no missing parts. Well made and the movement functions made it easy to install.

Really efficient and fast installation very helpful instruction for initial use

Very professional and exceeded my expectations. When I ordered the service I thought it was quite expensive but the geek squad did all I was told and never rushed the job and took time to answer all my questions. Thank you!

The 3rd party that completed my TV connect and setup did an outstanding job. They well in complete compliance of protective coverings as well as social distancing. They were professional, ensured that everything was installed, mounted and working correctly, explained all the how-to's and cleaned up and removed all debris before leaving.

Perfect installation with great care for the surroundings. Only issue was getting it scheduled, but that’s not the installer’s fault!

Very professional and detail oriented crew. Would definitely buy from Best Buy again based on how professional their installers are.

GeekSquad showed up punctually, something I love in today's age of 4 hour service windows. After asking about my desires as to mounting placement, I was provided with additional options/points to consider, and then they got down to business. GeekSquad did the install of the TV & Soundbar, including configuring the wireless subwoofer and programming all of various inputs. A great service all around.

When the Erika and the other technician came the second time with the appropriate equipment they were able to promptly efficiently and professional complete the job!! They did great and explained everything as they went along!

Agents installed new TV mount and then attached the new TV. Everything looks great.

The Geek squad was amazing. We had two techs in to do the work. The assisted each other and worked independently of each other. The installations went well - fast, efficient and well done. After each tv was installed we got a detailed explanation of how they worked and how we could access all the features. We are very pleased with the level of service we got.

Bram Wilens did an absolutely outstanding job of mounting my TV. Not only that, he spent a lot of time showing me features of the TV and showing me how to operate the remote. I highly recommend him and The Geek Squad.

Two guys from the Geek Squad brought my newly purchased TV and wall mount to my home and installed it in less than an hour. The cost of the install was well worth it as I would not have been able to do it myself. Plus they did the TV setup and made sure everything worked before they left. They attached the existing sound bar and cable box with no problem and gave me instructions before they left.