Customer Ratings & Reviews

Geek Squad is very prompt and courteous. They did a great job. Your Call center is a mess though. I won't call them, I have gotten the manager's e-mail and now I get great service. You guys should fix the call center. It is the worst I've ever worked with.

Great services the guys that helped mount my tv were very friendly

I ordered a TV and mount for my daughter and they delivered the TV, mounted it on the wall and set it up for her. This was all included for $0 because I am a Total Tech Support subscriber and it was definitely worth it. They were in and out in 30 minutes and the TV is well secured to the wall.

Great Service. Technicians were fantastic thourough job

Cheek swab so professional came out and mounted my television in what felt like minutes they were very educational walk us through the entire process connected the sound bar gave us a demonstration wore mask and practice the necessary safety measures I felt completely honored to have Best Buy in my home and was completely satisfied with the service that I received thank you Best Buy

great tv , clear and vivid picture, got a 85 inch really enjoying it

Geek Squad Mounting Service for TV’s (ours was 85”) is a “no brainer”. The guys showed up we’re exceptionally polite and professional! They came with everything the needed to mount the TV (tool wise - you have to provide the mount) and not only hung the TV and connected everything...but took the time to program our remotes and walk my wife and I through everything! These guys are PRO’S!!!

The agents installed my TV, connected all my devices, and taught me how to use it.

I was so happy with the Geek Squad, very professional. It was great that they mounted the TV and set it up with all of the set up steps

The agents mounted my tv and connected all the devices. They were polite, talkative with me, nice yo my dog, and super friendly. They stayed until ALL my questions were answered.Could not have asked for any better service!!

Great job done very well new what they were doing. They came back a 2nd time just to make a slight adjustment on TV and make sure it was going to be good where they placed on are wall

The install crew is very thorough and professional. They make sure you’re ok with everything before commencing work and ensure satisfaction prior to departure.

I was very impressed by the 2 Geek Squad installers work. They were very confident in the proper procedure to install and mount on my wall. They set up the TV to maximize viewing accuracy for the room and light exposure. Both were personable and gained my trust immediately.

Geek Squad is the ONLY reason i still shop at Best Buy, professional helpful experts in their field AND happy in their profession!! Don’t lose the Geek Squad and use a third party like you did for appliances - as i don’t buy my appliances from Best Buy anymore because of that decision

Once again, the Geeksquad was awesome! Very friendly and knowledgeable and completed the job very quickly

The Agent installed the mount quickly with no problems. He was nice & knew what he was doing.

Cody ensured that the TV was setup and that the entire system was working before leaving. He also ensured that wiring was not visible when facing the television. Ensure that the soundbar and other devices were working with the television before leaving. Took time to give a brief tutorial of the remote control.

4 yrs ago I purchased a 75”TV from Best Buy and had Geek Squad deliver and replace the one I already had hanging on the wall. When I recently had to purchase a replacement, did’nt hesitate to have them do the same. I ended up buying 2 replacement TVs. They took down the old TVs, replaced HDMI and hung the New TVs. The guys were very knowledgeable and respectable.

Excellent job fast and efficient!! Very professional guys!!

The two people that came to install the mount and the TV were incredible! One of them even put on shoe covers to keep the snow off the carpet. They even took the big boxes with them! Great service.