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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 38,688 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    REAL Best Buy geeks are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second attempt. The first Geeks stole from me and did not mount properly. The two that came yesterday were STELLAR THEY COULD NOT HAVE BEEN BETTER..

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Summer Kitchen TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK installers were polite, courteous and efficient. They left no mess for me to dispose of upon departure.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job done well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was polite, very skilled and did a great job. I'd never had a TV mounted to the wall before, and was really nervous about having something so fragile suspended from the wall of my 100-year-old house. The tech did a great, professional job, and it was obvious he'd done it many, many times before, and that soothed my nerves. It looks great, and I'm very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast and easy service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional. They came in and quickly installed my mounted tv. No hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery & installation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a false start on first scheduled delivery, nice job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Babies room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and efficient putting this mount up. Love the mount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was perfect. Geek squad did a great job. Television looks great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amazing customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who came out to install it were some of the easiest people to work with. They updated me when they would be at my house, showed up at the time they promised and finished quickly. They set everything up and cleaned up any mess. Very professional and answered all questions.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very thorough and professional. They did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that put the mount on my wall where excellent. They where really professional and didn’t make anything seem awkward! Highly recommend. I’m a basic joe so my comment is actually reliable.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Excellent installation but too expensive now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was excellent as I mentioned before but it’s too expensive, so I would not choose to go with Best Buy again in the future even though they’ve done the last three for televisions that I had, I won’t use them again because the price is going up too much

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great advice and friendly service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our technician, Aaron, was amazing. He arrived right on schedule. Before the initial set up, he took the time to give advice on viewing angles, wiring run placement, and a recommendation on a different mount than the one we were originally planning to use. Installation was quick and perfect. Exactly what we needed. Would recommend Aaron for anyone in the Owensboro/Daviess County area for tv mounting installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional installs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would rather have it professionally done rather than call anyone else to do it

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph & Rob did a great job-courteous, professional and efficient. Their knowledge was invaluable in setting up a new tv and sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ms

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent at my home on 12/24/20 was exceptional, put his all into the job. He knew exactly how to figure out a situation that he had not encountered before. Kudos to Pablo. Please recognize him for a job beyond well done The previous geek squad rep had no idea what to do, hung the TV incorrectly never even attempted to connect the soundbar and left my home in disarray.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 83 inch tv was unpacked, mounted on the wall, and connected to my devices. The old one was taken to the garage. Everything was done in an efficient and friendly manner.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely pleased with the setup of my smart Sony TV. The two gentleman who installed my TV were friendly, professional, and competent. They were helpful in answering my questions. Furthermore, they were quick with the installation. I could not ask for more.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed two TVs and all wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted two TVs and set up all the wires quickly and professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV is up and looing good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the installer were not real familiar with my old sound system they did manage to get it connected and working. The TV was installed right where I wanted it and everything connected and works and they never even made a mess to cleanup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not be more pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fella that delivered & installed my new TV was as good as you get! Very personable, obviously knowledgeable, answered all my questions as well as sharing things i didn’t even know to ask!! I just can’t say enough about the quality of this particular person. If he is representative of your tech staff, I would guess you get raving feedback regularly!

    I would recommend this to a friend