Customer Ratings & Reviews

The team was efficient and very nice to work with/helpful. They got the job done right & quickly!

This service is excellent. Although I thought the installs were free. There is an additional charge beyond the annual membership. Customer Service person at the store misspoke. The installers were wonderful. Cleanly. Even wore shoe coverings. Fast and timely and called when they were on their way. Very professional.

We had 4 wall mounts and 4 TV's to be installed. They worked as fast as they could and did a very good job.

I purchased "Geek Squad" on the cheap because I needed the service the next day. So another company used by the Geek Squad hung my TV but I did not pay the full Geek Squad price and I needed it the next day. I subsequently had the REAL Geek Squad come over and complete the job in true Geek Squad fashion and it was more excellent that this first service.

The guys who did my tv install were great. They were polite, neat( made and left no mess), professional and were done with my install in about 20 minutes. Have used geek squad many times and will continue to use them.

The Geek Squad team did an amazing job attaching our TV and antenna above our fireplace wall. They were very knowledgeable and willing to teach some old dogs new tricks!!!! They spent a great amount of time with us and answered all the questions. We would not hesitate to call upon them again if needed. They are worth every penny. Thanks fellas! Amazing job!

The agents who mounted my TV were great and quick, they arrive on time and got it done so quickly and also show me how to used the TV ..

Great service! The senior tech even evaluated the wall and saved me money by informing me that the wall was not deep enough to install a recessed in wall power kit to hide the cords. They arrived on time and so far there have been no issues.

The guys were great. Professional and nice. I’d recommend. Not a fan of customer service on the phone. Promised me call backs twice and I never got a call. I had to follow up with them three times.

Guys were very professional and extremely careful. They were clearly experienced and offered intelligent insight before the work began. So glad i hired pros vs. trying to manage it myself

The agents kept me updated on the schedule to deliver and install. Agents were on-time and performed a very good job of installation. Very helpful in the TV set-up. Cleaned up was great.

Couldn't be happier with the service and professionalism of the installers.

I had an audio and video sync problem with my new Samsung TV. Jeff stopped out to fix it...only took him less than 10 minutes and it now works perfectly. He also answered questions I had about this "Smart TV". He was so friendly and knowledgeable. I recommend the Best Buy Geek Squad to anyone who can't figure out a problem.

The gentleman, Sade, that installed the TV on the wall was terrific. He was very knowledgeable and did a great job. So good, in fact, I got a second TV and wall mounting bracket, and asked for only him to do the installation, I would wait just for him.

The 2 guys that came to set up was very professional and friendly. They answered all my questions, and cleaned up the boxes , papers etc. yes would use them again for sure.

I only get the geek squad service to come to my house to install anything I need. The third party installer have been an absolute letdown. Roberto is an absolute gentleman and always make sure everything is correct and working properly. Thank you for that.

Time slot of availability was convenient. Professional, wore a mask and shoe covers. Easy to talk to as well. Very professional and provided much peace of mind. Guided us against installing in wall cable management in our finished basement due to a fire block. Would never have known if we tried DIY. Great service.

Wall installation of my TV was exceptional. Tech’s arrived as scheduled. I was notified prior to arrival for an exact ETA. The tech’s couldn’t have been any nicer or professional. Installation was quick. I highly recommend the Total Tech Service.

The agents were extremely proficient in mounting my TVs and installing the security system. They were courteous, professional and knowledgeable. Thanks for another great job well done.

So impressed with the Geek Squads installation of my new TV. They wore masks, gloves and booties, they had to drill into a fireplace to mount and install the tv, and they even dialed in all of my remotes for me too. They took the time to properly hide all of the cords and make sure everything was running smoothly. Worth every penny