Customer Ratings & Reviews

Big Pat’s was ammmaazing! Pat called the night before, the morning of and he and his crew did an amazing job! They are professional, detailed, kind and very informative! They are a true blessing and I am grateful! Use them for life Best Buy!

My technician was awesome! A lot of people may choose to install their own TVs or soundbar themselves, but my Geek Squad Team (Installer) provided professional service well worth my investment. They know the tricks of the trade to ensure all my systems were up and running, mounted in the perfect place, and synced in no time! Great professional service at minimal cost.

Professional technician. I wondered how difficult to mount a 75 inch tv. Kevin who did the mounting does know, did with ease and professional.

The REMOTE Geek Squad is and has been, very very good. I upgraded to total tech and as much as I use them, it more than covers the yearly cost. Much more somewhere else as I have so many tech things now, its a must as I am not a techie nerd. The Best Buy Service in home techs. They have varied. I have had washer dryer...dishwasher...fridge. NOW STOVE/microwave and two TV's installed now. I get at Best Buy because of interest free 24 month payments and payoff is great and stress free for me, this way. Each service guys, for each applicance has been different. OVERALL, good service. Its hit and miss now, I feel because of the pandemic , things are different and picking service people that maybe arent stellar is happening. My LAST INSTALL, the guys were good but I think they need to up their Covid Protocol a bit. it should be AUTOMATIC: masks, gloves and booties, no questions about it. HAND SANITIZER if gloves are off. Those hands can leave germs in peoples homes. Even the gloves, so sanitize whatever they bring into your house I feel. I am grateful they STILL PROVIDE an in home service. The guys were nice,, but hard to hear thru masks and had to ask the guy to talk up a bit , then it was fine. Thats personal preference for me I guess. Love my TV as I am in isolation at home alot and it really helps having a great tv with great sound , now. OVerall service is good as I said, just speak up to them if something needs to be done and not understanding, etc. WE ARE PAYING for this service...so I dont let them leave til I fully understand and have my questions anwered in total.

We received a flat wall mount which works perfectly for our use. I can’t say enough good things about the delivery and installation service. They were on time, polite and friendly, helped with placement and perfect installation and clean up of all package materials.

this is the second this I use the Geek squad for my tv mounting and I am super satisfied. I actually got the same tech both times Felipe and he is awesome! Thank you Felipe for always asking our input and doing things right for us.

Geek Squad mounted my new tv and did all necessary installations/the techs are always so helpful and answer all of my questions. Yay! I am watching my favorite shows thanks to Best Buy!

Very efficient and professional set up of my tv. Would highly recommend.

The crew was amazing- everything came out great and they were super clean and organized.

Excellent service. Such professional and neat work.

My TV had to be returned and replaced. The first team of agents (Geek Squad) was great. They installed the equipment and made sure everything was working correctly, and set controls so we could operate the TV efficiently. The team that brought the replacement was from a company they apparently hired out to. The installation was okay but not quite as good as it had been. The controls and apps are hard to find, and we cannot find the cable or anything without searching through everything. The first team deserves 5 stars. I'm not rating the second team.

The geek squad who came to install the tv could not have been better. They took their time and informed me during the entire process they were mounting the TV and left me feeling very comfortable with how they installed everything. I was not afraid to ask the simple questions you would ask such as specifics of the tv, what is 4k really on a tv, etc when they were here.

My experience with my home installation was great. They were meticulous and made sure everything was aligned before mounting. Checked with me throughout the process and it turned out perfect.

A contracted installation tech actually did the install of my sound bar & tv bracket. The two techs that arrived were polite, professional, and extremely precise! They checked measurements 3 times before drilling holes, and verifying the tv & sound bar were exactly centered. Highly, highly recommend having Best Buy coordinate your installation!

Excellent service, they called me the day before and on the day to make sure a time was ok with me. Two guys arrived and proceeded to neatly install the mount I had provided and took care of my LG OLed. It must have taken them less than half an hour and left everything clean with no dust and took all the disposable boxes away. Great service! I would use them again in the future!

The crew that came were very professional, knowledgeable and super nice! They were nice enough to help me wuickly figure out why another TV was not connecting to my WiFi after completing the job they arrived for. Exceeded all my expectations and was worth every penny of the service they provided! No headaches! Thank you!

Service was excellent! Extremely satisfied. You really should add the in wall power extension service to this service. They compliment each other. Parts are additional but it’s all so worth it. Rob and Ramon were outstanding. When scheduling ask for the Geek Squad by name. Third party installers may not be as good.

The agents arrived during the first half of the window (between 7am-1pm). I was nervous they would not show up until closer to 1. But they showed up around 9-930, and were gone around 10. They were very respectful of my apartment and asked my opinion after every step to ensure I was okay with the placement of my tv

Installer did a good job installing a flat panel tv wall mount. However, he was not able to mount an Apple TV behind the wall mount. Salesman said that could be done with the mount he sold us but he was incorrect. In wall extension cord could not be installed for the same reason. So now we have a cord hanging down from the tv and cannot connect an Apple TV to the TV as planned. We did save the $50 to have the in wall plug installed. Not good that geek squad was going to charge us a fee to mount the TV and another fee to install the plug. Should be a single install fee for multiple items like this in one install trip. Since the total membership plan was changed, it’s not worth the membership fee anymore.

Technicians came on site and had the TV mounted within minutes. I had a 75 inch TV and there was no way I could have done the install myself. The technicians had the TV mounted over our fireplace within minutes and had setup completed. The install was bundled with purchase of the TV but I would have paid for it without the bundle because it was 100% worth it.