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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 238 Showing 4,741-4,760 of 38,692 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Big TV Delivery & Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg was excellent at installing our new 75 in Television. They even took the box so I don’t have to put it in the junk! I’ve had to contact him several times over questions on how to operate it since I AM NOT Technical! He has been so kind & patient with me. I definitely recommend using the Geek Squad for installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call, came, Installed Perfectly. Was very knowledgeable and friendly

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great service overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up our OLED TV perfectly, with no issues or damages. However, they refused to relocate our old TV due to a foot injury on one of the professionals. While it was not a big issue, I wish we were sent different professionals because I had to pay extra for good samaritans to finish the job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great setup crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mount extremely sturdy. Easy to install. Could hide the cables no problem Setup team were fast and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quick Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely happy with the process of unpacking, mounting, and hooking up to my equipment. Tech walked us thru the use of the new TVs remote and features on the TV...he explained the features in layman's terms that this senior citizen couple could understand. The only downside was the cost to relocate an existing TV which I covered in another review for that service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very careful and extremely helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geeks were the best! Well worth the fee. They came on time, we’re very careful and installed it at the height I desired even thought they had to remount my old wall mount. They were very patient in getting me started with the smart tv apps. I can’t thank them enough!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Successful installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed successfully, but later on when uninstalling due to us moving we discovered that most of the screws were stripped. The guy who serviced us also didn’t speak great English so we couldn’t communicate well with him but all in all he successfully installed our 84” tv.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Yes for Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, very professional. Took care in finding the best secure place on my wall to hang TV. Gave instructions on how to adjust the TV. They were pleasant and friendly and arrived on time.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Sean and his company provided excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean arrived on time. Very professional and knowledgeable on what he's doing yet very friendly; it's like dealing with a family member. He suggested the better mount for the TV and he's right. The set up was clean with no damage on the wall. Would trust him again for future tech needs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    GREAT QUALITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was very polite and professional. Also very quick installation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came and installed my tv wall mount. These guys were professional and courteous. They explained all that they were going to do. Once the mount was installed they even mounted my sound bar at no additional cost. They proceeded to sync my cable remote with sound bar in addition to pointing out some additional features for my tv. I would highly recommend using them for installs.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    77” OLED Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install crew is very thorough and professional. They make sure you’re ok with everything before commencing work and ensure satisfaction prior to departure.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Geek squad installed 3 TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and friendly! Great customer service although I had to pay over $900 for 3 TVs. It should be the one visit. Very pricey

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional Install

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install went very well from the get go. The techs were very professional from the time I received the call to confirm the install and continued even after they left. The techs were precise in measurements and provided answers, suggestions and explanations when needed. Definitely a must when your not too sure if you can tackle the task yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install guy was awesome. Friendly and explained everything and made sure I was happy w/ the install before he left.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Polite, professional, and through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two individuals that worked on our installation were both neat in appearance, polite, and very professional. The installation was done in a timely manner and exactly as we expected. When complete, they went above and beyond to make sure we understood how to use our new equipment. Money very well spent!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good TV but ensurethe app you want will load on it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good TV, has a decent picture and several smart features. Unfortunately, you can't download the Spectrum streaming app on it. :-( We get around that by air streaming to it and using it as a monitor to our iPhones. Just know what app you want to use on it before buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad arrived and set up in a timely manner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and very professional set up. Answered any and all questions that we had.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad TV mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically I install my own TV mounts and this was my first time using this service. They were great at communicating when they would arrive, the were respectful of my house and belongings. They installed my mount and TV very fast with no mess and made sure I was happy on the placement.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Professor Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys that installed the TV Mount to hang the TV on the wall was very organize, neat, professor and knowledgeable. They had an answer for the questions that I asked. It didn’t take long to complete the job.

    I would recommend this to a friend