Customer Ratings & Reviews

The Geeks came, mounted the set, connected all the wires, disposed of the packing material and left the area as if they had not been there! The geeks answered all my questions, and explained all the Tv gun ruins and controls. Excellent service!!

The Geek Squad is awesome! They were very professional! Came in put the tvs up I also havs them for when I move to take them down as well!

The team that delivered my TV, came to mount, and and set up my tv and Sonos was efficient and thorough. They ensured everything was up and running before they left.

I think the geek squad was great. They were knowledgeable and knew what they were doing. They made sure everything with in there perview was done right and explained the answers I needed.

The technitions were very good, They took down my old tv and put up the new one. Made such that all my equipment worked with the new TV.

Geek Squad installed my 77" OLED tv. It was super fast and now I don't worry about it falling off the wall.

They did an excellent job moving my old TV (to make room for my new one) to another room, mounting it flush to the wall in a difficult and tight corner. Attention to detail was 100% and they showed genuine care that it looked good where it was, was level, etc.

Technicians arrived on time and efficiently completed the installation within about 30 minutes. They demonstrated the TV and explained the remote control functions. Also, they reconnected my Roku device saving me the trouble of initiating new service for several streaming channels.

Installer did an excellent job, very professional and friendly

Norman and his team were excellent. They showed up early and prepared. I found Norman and his team to be pleasant and professional. I had a very big tv and a difficult wall to put it on but they did it with ease. The mounting looks amazing and very happy with their work. Will be using Geek Squad again when needed.

Its clear and perfect for the area where its being viewed. Great joice!!!!

Sam was fantastic. Extremely polite, kind and patient. He had a great demeanor and was really friendly with my wife and my dogs, not to mention highly efficient with his work. Sam's a great representation of your team - big thanks, Sam!

We had an agent from the geek squad come an install two TV's. I was very pleased with the communication regarding their arrival time and he did an excellent job installing the TV's.

I might have forgotten one of the young men's name regardless Warren and Myles? Deserve a 5 star rating for everything. I couldn't be more pleased and I'm hoping to see either one of them once I get the internet and cable hooked up. They where very impressive.

Outstanding job. Perfect mount to the wall of a large screen monitor. Very grateful for such beautiful work and choice of mount that allows easy access to pulling monitor away from the wall to allow changing HDMI inputs and pushing it back to be flush with the wall.

I purchases an 85" Bravia and included the set-up. Great technicians. The primary technician even helped be replace my purchased mount with one cheaper and more appropriate for my set-up. They could have cleaned up better from the dust from drilling the installation holes though.

The technician was pleasant and did a great job mounting the tv. However, I marked the wall where my dresser fits and he placed the tv at the dresser level. I cannot bring my dresser back into my bedroom.

The agents were great. Mounted TV on the wall, hooked DVD player, and Headset unit. A very clean install as there was no drywall dust from drilling holes for mount. They were clean, polite, and very helpful explaining the operation of TV worked. They were in and out in 45 min.

Jim was great! However the rest of my experience with Best Buy was terrible - both in store and phone. Quite possibly the worst customer experience ever. People gave me misinformation - repeatedly; people repeatedly lied when telling me I would be called back; one in store person was shockingly rude...and this is upon my first meeting him and giving him background (which he requested)...I didn't know him, had no experience with him, was simply telling him what had happened and he was grossly unprofessional; it took from my orginal PAID order on Jan 1, until Feb. 2 to get my TV installed...after two no-notice cancellations. Beyond terrible.

Excellent service they installed my tv very fast. I always get excellent service from the geek squad.