Customer Ratings & Reviews

Well mounted, and works well. The technicians worked diligently and smoothly and got my large tv safely up on the wall and the mount works LIKE MAGIC!!!!

those three gentleman who arrived to my home to have the TV installed on the second floor family room, did an extraordinary job. They are an excellent crew, working as a team and as professionals. I would definitely hire them again t have the second TV mounted on the wall of on my living room. Thank you guys for a job well done

The Geek Squad did a really great job on the installation of the wall mount and tv. They connected all of my devices to the tv. They did a test run to make sure all of my devices worked. Marco was very helpful in instructing me on how to use the remote to operate the tv and connected devices.

LOVE THE QUALITY OF THE PICTURE. SO GLAD I DECIDED ON THE BETTER MODEL TV BECAUSE THE PICTURE IS AWESOME. Also had Geek Squad install it and they were AWESOME as well. They gave me a great tutorial on how to switch from my Apple TV to regular tv and also to the RUKO that is part of the TV package. Great Service by the Geek Squad on a Saturday morning!

Excellent service. This is my 2nd installation with Best Buy. The staff has been super professional, and they have gone above and beyond to make sure the everything is up to my liking. I would recommend this service to everyone.

The agent was quick and efficient. Although it was a quick install, it looked amazing

The agents did a perfect job mounting my TV! They were professional, clean and quick. So sorry my free installation has ended, but will have Best Buy install any items in the future.

They were fast and friendly. Explained how to remove TV after installing.

The crew, two guys, were great and very professional. I'm happy I used them to install my new TV. They were able to reuse my old mount and got the centering of the new unit perfect.

A simple straightforward process, handled professionally, no issues, very happy with the service

Good TV and good service ,geek people were in time and did a good job

As always, very professional. Took care in finding the best secure place on my wall to hang TV. Gave instructions on how to adjust the TV. They were pleasant and friendly and arrived on time.

I had the Geek Squad come to my home to install a wall mount for my 55 inch TV. The tech was on time, was completely respectful of my home, explained the whole process to me before he started, and did an amazing job on the installation. He connected all my components to the TV and made sure everything was working properly. I was totally satisfied with the experience and would recommend the Geek Squad for in home service and installations.

Thank The Lord God Almighty that people like this exist! These two guys came to my house with a big screen tv and set the whole thing up like I was royalty. Absolutely amazing!

Jim was great! However the rest of my experience with Best Buy was terrible - both in store and phone. Quite possibly the worst customer experience ever. People gave me misinformation - repeatedly; people repeatedly lied when telling me I would be called back; one in store person was shockingly rude...and this is upon my first meeting him and giving him background (which he requested)...I didn't know him, had no experience with him, was simply telling him what had happened and he was grossly unprofessional; it took from my orginal PAID order on Jan 1, until Feb. 2 to get my TV installed...after two no-notice cancellations. Beyond terrible.

My Frame TV was mounted quickly and efficiently and the walk-thru lesson on how to use was very helpful! Excellent, friendly technicians who kept me informed prior to and during appt.

Very professional and exceeded my expectations. When I ordered the service I thought it was quite expensive but the geek squad did all I was told and never rushed the job and took time to answer all my questions. Thank you!

the team did an excellent job went above and beyond to help me set up my new TV.

Great service, very detailed installer. Took his time and made sure we were satisfied

Great Service by the Geek Squad, I had purchased an out of Box Sony Top of the Line MINT! I picked it up at the store, as the store gave me no alternative. Took it home, had my knee Replacement surgery and then call the Team up and they came out and mounted the 65" in our Bedroom, but alas the Store had put the wrong remote for my $3700 TV in the Wrapping, so I called customer service about the Remote and told them I couldn't walk yet, would they mind sending it to me, but they couldn't do that, so I purchased a new Remote from Remote.com and when it arrived I called Team Geek out again so they could turn on the Tv and finish setting it up fo me. It looks swell now, and while I still have things to hook up the Picture is Great. 3 stars for BB Phone Customer Service for fighting me all the way till I just gave up. But the TEAM Geek that came out did an 12 Star job. This is the second time I have used them, they even hid the wiring.