Customer Ratings & Reviews

The Geek squad technician who came to my house on December 27th was very professional, very friendly and he went above and beyond to do all the services l have asked for. His name is Jackson and I was really appreciative and very satisfied for the great quality of his service

I was so happy with the Geek Squad, very professional. It was great that they mounted the TV and set it up with all of the set up steps

Great crew that came out and setup my S95C. They were quick and friendly. Helped me with my remotes. They called ahead and showed up earlier than scheduled. Very nice!

Margie and her team provided outstanding customer service while working fast and hard to install outdoor tv, Sonos sound bar with other add ones! Margie recommended another outdoor speaker, which I purchased same day at Best Buy. Spent valuable time to show me how to work the new system and provided number if need support later! Thanks so much for a wonderful experience!

Geek squad was excellent when installing. Would recommend anytime!!! They really have great knowledge and will Make sure your walls are fully checked before doing any work.

I had to use an 'out of area' installation company for TV deliv very to Lake Panorama, Iowa. Wasn't pleased to hear it but the guy was great. Will ASK for him next time since it was faster although the Geek Squad has always been excellent.

I love these guys. They are very professional. Very tidy and clean up after themselves. They check out what needs done. They measure. They ask about what equipment you have to connect and they ensure you have everything to get it connected in a way that looks clean and balanced. If you don’t have what’s needed, they have supplies with them to get the job done.

Installation Staff was knowledgeable , properly equipped, efficient , neat, pleasant. Made needed physical and electronic connections and explained remote control units Wore booties on outside shoes. Brought own floor mat for toolbox and parts had all needed installation parts and tools. Well thought out process and knowledgeable communicative staff.

Geek Squad arrived on time, very professional, very friendly, very knowledgeable, and very patient to ensure all was done correctly before they left. Answered many questions. Was well worth the $$ to have a professional mount the TV and program the remote. Plus, they delivered the TV up the steps and upon completion, conveniently took away the big box!

Those guys are great. They had mounted our tvs well and walked us through tv features.

The agent was great very knowledgeable and friendly. Setup TV and sound system, and a couple of apps. He showed us how to use everything.

Shane and his crew were amazing! My tv was mounted perfectly

The guys that came over to install my TV were very kind and efficient! They walked through the process and were very speedy. They made sure my Xbox was properly attached so I can enjoy all of my streaming. They asked if I had any questions because they had all of the answers :) I love the work they did :)

2 very nice techs came to set up my new tv and they were polite,friendly,kept everything clean and explained everything we needed to know to work everything. Best experience yet with Best Buy & Geek Squad! Thank you!

Excellent service! Very respectful and knowledgeable technicians mounted the TV in no time!!!

Very good mount easy to use really like a wall mounted TV

The Geek Squad guys were awesome! They quickly mounted and connected our new tv. They took time to answer all our questions and helped us understand all it's workings! I would recommend them to anyone!!

The agents mounted my TV in exactly the place I wanted and made certain all was working before offering to remove all the packaging that came with it. Quick, efficient, courteous and respectful. There was no way I would have gotten the TV where I wanted it on my own.

We are pleased with the product as well as with the salesperson who assisted us in the store and the actual installer who came to our home. The problem was that scheduling the installation was a nightmare. Apparently, the store contacts a company that does the scheduling who contracts with an independent installation company that actually does the installation. Again while we were pleased with installer once he arrived, getting him here was so disorganized that it makes it regret going to BestBuy in the first place and I will probably go elsewhere in the future. One hand did not know what the other was doing and we received contradictory information throughout. I would also add that more than once they outright lied to us, telling us that the installer was on the way and we were next only to discover that we were not even on the schedule. BestBuy needs to get its act together!!!!!!! By the way, we were promised compensation for our troubles from the store manager, but a month has passed and we have heard nothing about it so we assume that it will not happen. Sadly, there are not many places left to buy televisions, but after this experience I will go to the ends of the earth to avoid BestBuy!!!!

Our Geek Tracy Installed our new TV quick and flawlessly