Customer Ratings & Reviews

Being an elite Best Buy member my past experiences in terms of in-store customer services has always been stellar as employees are knowledgable and very responsive to customer needs/inquiries. However, third party vendor services(Not Geek Squad) such as hardware installations prove to be unreliable. My 5Mar2024 appt for install was missed after vendor tech sent two text messages, regarding 8am-11am installation window. I later recev'd a call from vendor 6hrs after install window to reschedule. At that time I decided to conduct the TV wall mount/install myself. Instructions were easy to follow. See attached photos.

I love my new tv and I love that my wires aren’t showing. Thank you to the installer.

Geek Squad was excellent. Took down my old TV Mount and re-installed a new pull down mount, which they said they had not installed this kind before. They installed it perfectly without any problems. Very polite young men.

I purchased the top of the line tcl q58 98 inch tv after asking the techs at Best Buy what they recommend and tcl was not what they recommended for sports the picture was shuttled so I took it back with no problem I bought the Samsung they did recommend and now I’m a happy viewer the service and installation was excellent great service

Two techs. They clearly had done this a bunch of times in, mounted and out, plus the sound bar with sub woofer in lass than an hour. 65 inch looks great works great sounds great.

The Geek Squad person who set up my new tv, wall mount, and sound bar was punctual, knowledgeable, and did everything I asked of him. He was pleasant and answered all my questions.

The agent took care of my problem quick and efficiently. I requested that they do my next service work.

The home delivery team was amazing. They not only securely hung my expensive purchase, but they made sure the operating system was up to date and all my other consoles, computer and dvd player were connected and working. Even went above and beyond to ensure my sound system worked with the new tv. Outstanding

Great service!! Very professional and he did a great job. He cleaned up after himself and clean up the work that the previous technician didn’t clean up. I wonder absolutely recommend the geek squad to anyone!! Awesome work!!

This was an installation for a church. The team was fantastic. They arrived on time and mounted the TV's exactly as I wanted--12 feet off the floor, mind you! The team even went above and beyond and helped me troubleshoot a cabling issue. I couldn't have been happier with their performance.

Guys were great, fast and efficient!! Installed the bracket and T.V. then helped with my WIFI set up...Fantastic!

Agent came and mounted TV looks amazing in and out in 20-30 minutes... made no mess and cleaned up behind themselves

They Installed my 85 inch sony tv and sound surround quite easily, but wished they have left no wires between the tv and the sound bar visible. They put a plastic cover to hide it but wished that it be more clean and aesthetic if it was hidden also. But overall it was good, they even helped me with setting up my other sound bar in the loft which was not part of their job work order that day.

Everything went perfectly. Knowledgeable, helpful & professional visit. Would use again and recommend to others.

The installers were very professional and knowledgeable. Everything was great. And the area was left clean.

Technicians were excellent. Set everything up, organized all the wiring and showed us how to use it.

Russel And Justin Were absolutely a great team. They were so professional and know their trade! Perfect installation and set up

The people who arrived to mount the TV were very informative and did an amazing job. It looks excellent on top of our fireplace

I had a hard time getting the installation done by the geek squad or total tech when I purchased the plan. They didn’t seem to get their wires in order for what to do on the job. Even though I went into the store , and told them over the phone what I wanted three times, each time they came out. They never seem to have enough time to do it and made me reschedule because of one problem or another. Such as the tv not working. That was OK because they made me a better deal on the TV. I originally wanted and got for a very good price. However the second time they were to install the wiring, they told me that they wouldn’t install The wiring and hide it behind the walls and quoted me another price to run the wires. However, then they told me to hide them in the walls they would have to drill six holes in each wall or in the ceiling Three times and it would be my responsibility to pay for patching it up and I thought that was totally unprofessional so I had to go buy covers so they could put molding to hide the wires along the molding in the unit of my apartment which I had to drive back to Best Buy and purchase three packages of while they were setting up the tv with my existing home, theater and gaming equipment or I would need to make another appointment and it had already taken a month to get my TV up and running, I was charged for concealing the speakers into the wall which they didn’t do and I don’t mind them, leaving them out on the stands for the back speakers, but I was charged the price to conceal them and they charged me two times so I had a lot of problems with that and then they fell down 10 days after they installed it it looked great for the first 10 days but every time I had to push it back in place it started to look ridiculous because I don’t think they did a very good prep job. However, when the technician came back to fix it from a different geek squad location he helped make them even again but plaster had already fallen off my wall so I had a little bit of problem with them. Great guys, they know their products, but I’m not sure that that they are as adept with installation. I would still recommend them, but they have a little work to do such as getting their stories together when you’re ordering a job. it is worth the money once you get the job finally completed that’s why I’d still recommend getting total tech.

Great pair of Greek Squad agents! Courteous, efficient, friendly and they left no mess even drilling through sheet rock. I considered doing the job myself but I'm glad I didn't. It's not that easy to do especially when these agents know the tricks of the trade. They were awesome.