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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38688 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 38,688 reviews
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend paying professionals to install wall mount. Perfectly set up and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly & professionall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a terrific job with behind wall wiring and the mount

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great service overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up our OLED TV perfectly, with no issues or damages. However, they refused to relocate our old TV due to a foot injury on one of the professionals. While it was not a big issue, I wish we were sent different professionals because I had to pay extra for good samaritans to finish the job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad on the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount is great and service tech was professional and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Large Screen TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were courteous, capable, and went the second mile to make sure my new TV was fully connected to my current devices, and that I knew how to operate it all seamlessly and access all of its features. They didn't leave until all of my apps and devices were fully up and running with my new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good job wall mounting my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a good job installing my full action wall mount and attaching TV, but they weren't very considerate about my needing them to be at the house first thing because I work 3rd Shift which caused me to loose sleep for work. I made the appointment a week in advance to make sure I could get the very first appointment, but they got to the house with only a half an hour left at the very end of the estimated arrival time. The Geek Squad will do a good job, but don't count on them keeping their word on when they will arrive.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    The service is ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how they put special covers for their shoes and how fast and professional they were. The only downside is that they leave debris on your carpet without putting covers on your sensitive equipment like (computer desktops)that's close to the area they're working. The other thing EXPLAIN how the product u just installed works!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 4 out of 5 stars

    Great SetUp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual service is awesome! TVs mounted quick and easy and right where I wanted them. Scheduling needs a lot of Improvement. They were not knowledgeable of the services I was trying to schedule… which was pretty simple, 3 TVs, mounted, and run the HDMI cable through the wall. I became a total tech member first to get all the added benefits at $50 a TV. I had to have 2 different appointments because the first one they didn't have all the necessary equipment to run my HDMI cables in the wall like they should have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of installing my tv and made sure everything was working. In addition, they showed me how to use the remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Tv mount perfection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mount is perfect ! You can slightly move the tv with a gentle push or movement of the mount to tilt up down left or right. I would highly recommend to get a technician to install the new mount . They know what they are doing! They installed it perfectly and I didn’t have to worry about possibly leaving it loose or not having it centered.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick and correct install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs that came to install the TV were very thorough, friendly, and knowledgeable about the mounting of our TV. They were cautious, protective of our TV. I would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeking Out About the GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My GeekSquad team was awesome! They not only did a great job, they were efficient but not rushed, and were totally helpful with the questions I had. I was even given a business card to call them back directly if I had any issues in the future. AND, they called to follow up about a week after my visit to make sure everything was still working.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek comes through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and setup my TV. Start to finish, answered all our questions while installing and told us what they were doing. Explained how the tv work. Cleaned up everything. Excellent guys.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that they sent over mounted my 77 inch LGG TV over a fireplace prior to the mounting they advise me how low the TV would be and where it would sit on the mantle where my Sonos sound bar is minimal distraction and they measured before installing Sade insured precise leveling of the tv

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation team was beyond wonderful. They were quick because they knew just what they were doing. Friendly. Kept me informed of their arrival time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed the TV on a wall mount and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication for on time arrival. Great quick, clean and detailed installation!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great service - professional and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job mounting the tv over the fireplace and were very friendly and professional. They also fixed wiring that the home builder had left hanging out of the wall (in case we wanted the tv on the floor)

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very polite and focus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen that install my tv was very polite and explain everything to me. They answer all my questions and did a very nice And quick job installing. I would definitely use this service again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech package deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased 65 inch LG tv from Best Buy. Excellent picture and adequate sound. Total Tech delivered and set up entire package. I am very pleased with with our purchase! Total tech is a wonderful additional service and installers were very professional!

    I would recommend this to a friend