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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 259 Showing 5,161-5,180 of 38,694 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Matt & Xavier are a great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt & Xavier were great & cordial & went out of their way to ensure I was pleased with the experience. They put the TV where I wanted it & set up my remote & several other things I had no idea how to do… they are a great team… much better than the last geek squad experience I had.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, very courteous and did a great job. Thank you Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    they were friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very courteous, friendly and professional..hope these guys come back if I have any other problems..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went the extra mile to get the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did exactly as requested - mounted my new 85” TV. They did the job even though the previous agents ordered the incorrect mount - they had to locate the correct mount and pick it up at another location. Overall it went great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV mounting & installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The member of the Geek Squad was awesome. Punctual, professional, and listened to my daughter’s instructions on where to mount it. She then walked her through the remote control as well. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior customer service and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff at Best Buy that comes out to install was incredibly helpful, informative and very polite. I would use them again without hesitation. They went the extra mile to make sure I was happy. It’s a five star rating six if I could give it or 10.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Mount and Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installers were great. They did a womderful job and answered all my questions. Will want them to help me in the future woth any other projects!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy purchase and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I was looking for. Geek Squad did an efficient job of installing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great customer service experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very friendly, kind, respectful, and respectful of my residence and property. Took time to answer all questions, explain and ensure i understood proper usage. Took time to make sure i had no issues logging in. Answered questions i had about later installs i will need.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was very professional in the set up the amount of time it took was a little difficult to hang but they got up there thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys knew their jobs and went right to work. TV was up and running in less than an hour. The went through all the settings with us fine tuning the settings. The LG TV works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im satisfied with the mount.highly recommended.Awesome

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very detailed installer. Took his time and made sure we were satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installers - TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to the house were really nice and good at what they did. They really took time to do it correctly and not just slap it up and take off. Explained things, made sure everything was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV ordered was damaged as was the replacement. The Geeks were professional & drove 2x to Best Buy to pick up our replacements. While they didn’t have the same one we ordered they pick up one that was comprable. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GEEK SQUAD PROVIDED EXCELLENT SERVICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians mounted my TV and connected my devices! They were professional and helped me understand more about my system!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad agents Jacky and Steven are the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the best installers ever! Jacky and Steven did such an amazing job! They connected our new TV to our cable/DVR box and the new sound bar. They were so extremely knowledgeable and neat. They also were so nice and polite. We couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great Geek Squad Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my total tech support service to set up my tv mounting. The geek squad guys were a pleasure to work with. They did a great job determining the best position for the tv and once mounted explained the features of the mount and walked me through my TV set up. Total tech support offers a significant discount on this service so it’s definitely the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Up on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We discussed mounting the new TV ourselves but were not sure how to do it. I didn't want to take any chances on hurting the mantle (glass). The Geek Squad arrived, removed the old TV, and installed the new TV. Great professional job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who came to install and set up the TV were great. They explained what they would be doing and then explained and showed me how to operate the TV and the picture part.

    I would recommend this to a friend
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